Senior Change Management Lead

Texas Capital Bank Job Opportunity

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News' Dallas-Fort Worth Metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks.

Key Responsibilities

• Develop and execute enterprise-level change management strategies aligned with organizational goals, ensuring adoption of sales transformation initiatives, CRM platforms, and business process improvements
• Lead impact assessments and change readiness evaluations to identify risks, opportunities, and dependencies; create mitigation plans and stakeholder strategies
• Design comprehensive change management plans encompassing communication, training, coaching, change leadership development, and resistance management across all organizational levels
• Serve as the primary liaison between frontline operations and senior leadership, gathering field feedback, synthesizing insights, and translating business needs into actionable change initiatives
• Develop and deliver strategic communication campaigns that clearly articulate change rationale, benefits, and implementation timelines to diverse stakeholder groups
• Lead workshops, training programs, and executive coaching sessions to build change leadership capability among managers and functional leaders
• Mentor and coach senior leaders and managers through organizational transitions, providing tools, frameworks, and guidance to effectively lead their teams through change
• Partner with cross-functional teams (Sales Operations, Marketing, Product, Technology, HR) to ensure change management activities are integrated into project timelines and aligned with strategic milestones
• Monitor change adoption metrics and program effectiveness; identify gaps and implement course corrections to optimize outcomes
• Identify emerging risks and resistance patterns; develop proactive mitigation strategies and influence stakeholder buy-in at all organizational levels
• Stay current with industry best practices, emerging change management methodologies, and technology trends to continuously enhance the organization's change capability
• Build and maintain a centralized change management resource repository including templates, playbooks, training materials, and lessons learned documentation

Required Qualifications

• Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field
• 710 years of demonstrated experience in enterprise change management, with significant focus on sales transformation, organizational restructuring, or technology adoption within banking or financial services
• Proven experience driving successful adoption of complex business systems and processes across large, geographically distributed teams
• Deep familiarity with banking industry operations, sales processes, customer engagement strategies, and regulatory considerations
• Demonstrated expertise in developing and executing change management strategies that result in sustainable adoption of new processes, tools, and organizational structures
• Advanced proficiency in creating strategic communications and change narratives tailored to executive, management, and frontline audiences
• Expert-level knowledge of change management methodologies and frameworks; experience facilitating organizational transitions in complex, matrix environments
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Teams) and experience with change management software platforms
• Strong data analytics capabilities; ability to measure, report on, and interpret change adoption metrics and program effectiveness
• Proven track record of coaching, developing, and mentoring leaders to drive change within their organizations
• Demonstrated ability to influence and build consensus across senior leadership and cross-functional teams without direct authority
• Strong problem-solving and strategic thinking skills; ability to address complex organizational challenges and develop innovative solutions

Key Competencies

• Strategic Change Leadership
• Stakeholder Management & Influence
• Organizational Psychology & Change Adoption
• Communication & Executive Presence
• Cross-Functional Collaboration
• Project & Program Management
• Data-Driven Decision Making
• Coaching & Leadership Development
• CRM & Technology Adoption
• Sales Process & Revenue Enablement
• Resilience & Adaptability
• Business Acumen & Industry Knowledge

Preferred Qualifications

• Degree in Business Administration, Organizational Development, or related field
• Salesforce CRM implementation or adoption experience
• Experience with change management tools and platforms (e.g., Prosci, AIM, change tracking software)
• Background in sales operations or sales enablement
• Certification in change management (e.g., Prosci ADKAR, ICF coaching certification)
• Experience working with distributed or remote teams across multiple time zones and geographies
• Knowledge of data analytics tools (Power BI, Tableau) for change adoption reporting

Success Metrics

• Successful adoption rates of transformation initiatives (measured 90+ days post-implementation)
• Reduction in change-related resistance and employee attrition during transition periods
• Timely completion of change management plans aligned with project milestones
• Stakeholder satisfaction scores on change communication and support effectiveness
• Development of change leadership capability among mentored leaders (360-degree feedback improvements)
• Contribution to revenue growth and operational efficiency targets through successful change execution
• Continuous improvement in organizational change readiness and change management maturity scores

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy. Texas Capital is an Equal Opportunity Employer.