Guest Experience Specialist - TEB S - (3rd Shift)

As a Guest Experience Specialist, you are often the first and last impression our guests have—making you an essential part of the Signature Aviation experience. In this highly visible, hospitality‑driven role, you warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments. Whether you greet a VIP traveler, support a flight crew, or coordinate services behind the scenes, you demonstrate grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Responsibilities (Other duties may be assigned) Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles. Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner, including ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other company departments, and external parties. Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with company procedures; may assist with some general accounting work and financial record keeping. Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested. Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner. Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests. Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign them to the Airside Experience Team; use real‑time system management (SIGops/SIGnet) to log and schedule requested services, change service status, and supervise the operation’s flow by appropriately prioritizing services; ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper. Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris. Promote and sell the company’s services and products to aircraft passengers and crew. Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests; assist pilots with access to weather information, portals, and computers. Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures. Stop work when an unsafe condition or act is likely to cause harm to people, the environment, company or guest assets, or the company’s reputation if the work continues; report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition. Abide by emergency response procedures during critical events. Understand, comply with, and enforce all Signature and airport security (physical, cyber, and data) protocols. Create accurate records pertaining to time worked and activities and services performed. Use the company contact management system to review, capture, and update customer preferences to provide a more personalized service experience. Assist the Airside Experience team to ensure our guests receive an exceptional experience; services include, but are not limited to, valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft. Assist airlines with passenger service functions in certain locations as needed. Minimum Education and/or Experience High School Diploma or General Education Degree (GED). At least 1 year of customer experience‑related work in retail, hospitality, or sales is preferred. Must possess a valid state driver’s license. Minimum of 18 years of age. Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the company’s applicable insurance policies. Must be legally authorized to work in the jurisdiction of employment. Must be able to exercise good judgment and follow directions/directives from supervisor/management. Ability to drive standard and automatic transmission vehicles is preferred. Additional Essential Knowledge and Skills Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality. Must anticipate and act on guest needs, prioritize guest requests and job responsibilities, exhibit a keen ability to multi‑task in a fast‑paced environment, maintain professionalism and confidentiality, and resolve conflicts in a hospitality environment. Language Skills: Communicate clearly in English in person, via telephone, radio communicators, and in writing for safety‑sensitive tasks; read and comprehend documents such as safety rules, operating instructions, and procedure manuals. Math Skills: Perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions). Communication Skills: Use telephone, fax, two‑way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Critical Thinking / Reasoning Ability: Analyze and evaluate information and make informed decisions in a fast‑paced environment. Interpersonal Skills: Get along and work well with others; excellent interpersonal skills for effective collaboration with team members and service to guests. Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail; high level of concentration required to ensure accuracy in a busy setting. Computer Skills: Use a computer, learn necessary company software, and complete Signature’s training programs on time. Pay Rate Pay ranges vary based on multiple factors, including skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay for this position is $22.00 - $25.00 hourly. Benefits Medical/prescription drug, dental, and vision insurance Health Savings Account Flexible Spending Accounts Life Insurance Disability Insurance 401(k) Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time off Paid Maternity Leave Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics. #J-18808-Ljbffr 6AM City, LLC