Program Management Specialist

This Program Management Specialist is responsible for organizing, planning, and operationalizing events out of the Indianapolis Provost Office. The events includes but are not limited to regularly scheduled deans and department chair meetings, faculty development meetings, and faculty council and faculty orientation meetings. The position also facilitates the communications and internal marketing of these opportunities to internal stakeholders, and maintains attendance and outcomes of the events.


Department-Specific Responsibilities

• Develop and carry out project and event plans.
• Communicate with the director to determine project requirements and objectives; identify project needs and develop schedules with defined deliverables and milestones; identify and select vendors, consultants, and service providers to meet project needs; coordinate with campus and external service providers (e.g., room reservations, catering, campus events).
• Propose, review, and implement project modifications as needed; report project status to the director and relevant stakeholders; monitor project progress to ensure deadlines are met; finalize project deliverables.
• Conduct site visits to ensure adherence to quality standards; develop and distribute feedback surveys; collect, analyze, and retain project records.
• Manage financial processes related to vendor payment.
• Create marketing and communication strategies; manage registration, attendance, and assessment.
• Develop, implement, and assess marketing and communication campaigns for office initiatives and events based on direction from the director; evaluate and select effective media and tailor messaging to target audiences, project goals, and communication purpose.
• Prepare draft materials for approval.
• Manage distribution lists and data extensions.
• Oversee event registration and attendance tracking and adjust accordingly; create and distribute post-event surveys; collect, analyze, and summarize feedback and participation data; recommend evidence-based improvements to programs and communication strategies.
• Conduct benchmarking against Indiana University (IU) campuses, similar programs, and peer institutions, including marketing methods and distribution approaches.
• Monitor statistics and trends through higher education publications and trade literature to inform strategic planning and continuous improvement.
• Manage website content. Work collaboratively to improve and support the organization's website and online services.
• Partner with leadership, campus partners, and end users to plan and support online and web-based strategies and ensure they are effectively integrated into existing websites.
• Work closely with web developers and technical staff to support website updates, enhancements, and larger web projects; communicate with IT staff or web hosting providers to help resolve website-related technical issues.
• Gather input from users and review feedback to understand usability needs and improve the overall quality and effectiveness of website design and content.
• Collaborate with managers and project teams to prioritize needs, resolve competing requests, establish content standards, and identify practical solutions.
• Stay up to date with required and recommended training on tools and systems used in the role, including Microsoft Office applications, generative artificial intelligence (Al) tools, the university's web content management system (WCMS), IU purchasing and financial software, and required compliance training.
• Write, edit, and proofread materials to ensure clear communication, correct grammar and spelling, and a professional tone appropriate for internal and external audiences.
• Maintain current knowledge and skills related to tools, standards, and written communication.
• Maintain familiarity with IU branding, editorial, and communication standards, and apply them consistently in daily work.
• Perform other duties as necessary and assigned by director or leadership.

General Responsibilities

• Coordinate and deliver community outreach activities, educational programs, workshops, and engagement initiatives in support of established program objectives.
• Apply knowledge of outreach and engagement practices to communicate program information and educational content to community audiences in accessible and effective ways.
• Establish and maintain productive working relationships with community organizations, participants, and university partners to support outreach and engagement efforts.
• Assist in identifying community needs, interests, and opportunities for engagement and provides input regarding program improvements and outreach strategies.
• Develop, adapt, and distribute educational materials, presentations, communications, and outreach resources for a variety of audiences.
• Facilitate outreach activities, informational sessions, and educational experiences in virtual, in-person, and hybrid environments.
• Monitor participant engagement and program activities, exercising judgment to address routine issues and ensure positive participant experiences.
• Collect, analyze, and summarize program feedback, participation data, and other relevant information to support assessment and continuous improvement efforts.
• Coordinate program logistics, schedules, communications, and operational activities to ensure effective and efficient outreach delivery.
• Ensure outreach activities are conducted in accordance with university policies, procedures, accessibility requirements, and applicable program standards.

Qualifications


Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION

Required

• Bachelor's degree.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.

Working Conditions / Demands


This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.


Work Location


Indiana University Indianapolis

This is an in-person position.


Advertised Salary


$52,000.00 - $55,000.00 per year


Benefits Overview


For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .


Job Classification


Career Level: Core

FLSA: Exempt

Job Function: General Administration

Job Family: Program Management

Click here to learn more about Indiana University's Job Framework.


Posting Disclaimer


This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.


Equal Employment Opportunity


Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .


Campus Safety and Security


The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at View email address on click.appcast.io or by visiting IUPD.


Contact Us


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