Provider Relations Support Specialist

Provider Relations Support Specialist plays a key role in supporting the organization’s regulatory, contracting, and payer-relations functions. This role is responsible for coordinating incoming and outgoing mail, managing user access to payer and regulatory portals, assisting with provider credentialing documentation, and providing general administrative and operational support to the contracting and provider relations teams. The ideal candidate is detail-oriented, organized, proactive, and comfortable working with sensitive information and multiple systems. Responsibilities Mail & Document Management Receive, sort, and distribute all incoming company mail related to regulatory notices, payer correspondence, and contracting materials. Prepare outgoing documents and ensure proper tracking and timely delivery. Maintain organized digital and physical filing systems for provider contracts, notices, and compliance documentation. Payer Portal & System Access Management Manage user access requests for payers, regulatory, and credentialing websites. Maintain accurate records of login credentials and user permissions in accordance with company security policies. Troubleshoot access issues and coordinate with payer representatives when needed. Provider Contracting & Relations Support Assist with preparation, formatting, and distribution of provider contracts, amendments, and supporting documentation. Support data entry for provider onboarding, demographic updates, and contract status tracking. Complete required directory update requests from payers. Coordinate responses to required payer attestations. Ensure all required payer training courses are assigned to and completed by appropriate team members. Administrative & Operational Support Assist with monitoring inboxes related to contracting, credentialing, and regulatory correspondence. Support audit preparation by organizing relevant documents and verifying data accuracy. Contribute to process improvements to increase efficiency and quality of team operations. Other job duties as assigned. Basic Qualifications High school diploma or equivalent; associate degree preferred. 1–2 years of administrative, healthcare operations, provider relations, or contracting support experience. Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent verbal and written communication abilities. Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort working with online portals. Strong attention to detail and commitment to accuracy. Preferred Qualifications Associate degree in healthcare or business-related field. Experience with healthcare payers or provider network operations. Familiarity with credentialing, contracting, or regulatory processes. Experience handling confidential healthcare information (HIPAA familiarity). Benefits Health and Wellness: Comprehensive medical, dental, and vision insurance plans and access to wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave. Financial Security: Competitive 401(k) plan with company match that vests immediately, financial planning services, and corporate discount programs. Work‑Life Balance: Generous paid time off, flexible work hours and arrangement options. Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. Competitive Compensation: Starting hourly rate of $22.00, eligibility for additional compensation and bonuses. Equal Employment Opportunity Statement Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO). We employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification. Comfort Medical employees are required to conduct business to the highest ethical and professional standards, comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. #J-18808-Ljbffr