Claims Agent

Are you driven to support veterans in getting the benefits they deserve?

Do you excel in managing legal workflows with precision and empathy?

Can you navigate complex VA claims and appeals processes efficiently?

Are you ready to make a real impact for those who have served our country?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

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Veteran Esquire Legal Solutions, PLLC is a law firm dedicated to supporting veterans and their families in navigating the complexities of VA disability benefits. Founded by a combat veteran, our firm is committed to securing the benefits veterans richly deserve. Jonathan, our founding attorney, leverages his military experience and legal expertise to cut through bureaucratic red tape, ensuring effective and compassionate advocacy for our clients.

Our firm addresses a wide variety of claims, including mental health, military toxic exposure, and traumatic brain injuries. With a comprehensive understanding of the VA appeals process, we offer guidance and robust representation to simplify what can often be a daunting experience for veterans. Through a comprehensive understanding of the VA claims and appeals process, we develop tailored strategies to help veterans pursue the full benefits they have earned.

We are seeking a dedicated Claims Agent to support our growing caseload of veterans' benefits claims and appeals. This role is intended for someone who is eligible to become a VA-accredited Claims Agent and is committed to passing the Claims Agent exam within one year of hire. This role is pivotal to advancing our commitment to empowering veterans through skilled legal navigation and advocacy. By ensuring clients progress smoothly through their claims journey, you will help them achieve the outcomes they deserve while alleviating the burdens of the appeals process.

What you'll do:

• Case Management: Help move VA disability claims and appeals forward by reviewing case files, identifying missing information, tracking next steps, and ensuring work product is complete.
• Client Communication: Communicate with veterans to gather information, complete client questionnaires, ask thoughtful follow-up questions, and help develop testimonial evidence and written client statements for VA submissions.
• Records & Evidence Development: Review, organize, and summarize VA claims files and supporting records, identify gaps in the evidence, and assist with requesting outside medical records or additional documentation when needed
• Claims & Appeals Support: Assist with VA claims and appeals work, including supplemental claims, higher-level reviews, and Board appeals as needed, with a focus on reviewing VA claims files, evaluating appeal options, and preparing supporting evidence.
• Quality Review & Workflow Support: Review case files and draft work product for completeness, identify missing information or stalled matters, and proactively move files through the appropriate next steps.
• Administrative Support: Maintain deadlines, case status updates, and accurate electronic case files within the case management system.

This is a remote, full-time role with a preference for candidates in Florida. The schedule is Monday through Friday, with core hours of 10am-2pm and flexibility outside of those hours, provided work is completed and cases continue moving forward. The expected workload is 40-45 hours per week.

Join a veteran-focused law firm where your work directly supports former service members and their families in securing the VA disability benefits they have earned.
What we're looking for:

• Legal Experience: Experience in a paralegal, legal assistant, case manager, veteran service officer, or similar legal/support role preferred. Experience in VA disability, veterans benefits, Social Security disability, workers' compensation, or administrative law is a plus, but not required for the right trainable candidate.
• Claims Agent Eligibility: Must be eligible to become a VA-accredited Claims Agent and committed to completing all required steps, including passing the Claims Agent exam within one year of hire. Requirements for VA accreditation can be found here:
• VA Access Requirement: Must be eligible to obtain a VA PIV Card within 90 days of start date, as this role may require access to VA systems and case-related records. Eligibility requirements for obtaining a VA PIV Card can be found here:
• Technical Proficiency: Comfortable using legal case management software similar to Practice Panther. Familiarity with or ability to learn LexisNexis AI, ChatGPT, Claude, Microsoft Office, and Adobe is important, as the role involves reviewing AI-assisted work products and using technology to improve workflow efficiency.
• Organizational Skills: Proven ability to manage multiple cases and deadlines concurrently in a fast-paced environment.
• Long-Term Ownership: Interested in building deep expertise in veterans benefits work and growing with the firm, rather than treating the role as a short-term stepping stone.
• Communication Skills: Strong verbal and written skills for effective client interaction and legal document preparation.
• Military Knowledge: Preferred familiarity with military culture and experience with veteran support systems.
• Independence: Ability to work remotely and autonomously, demonstrating ownership and proactive case management.

Why you should work here:

• Empowering Environment: Join a team that thrives on independence and values your contributions to our mission.
• Veteran-Centric Impact: Make a meaningful difference by supporting those who have served through your expertise.
• Growth Opportunities: Learn and expand your legal skills under the guidance of an experienced veteran attorney.
• Remote Flexibility: Enjoy the freedom of working remotely, with a preference for candidates in Florida.

Additional perks:

• Generous PTO: Enjoy substantial paid time off along with all major federal holidays.
• Health Benefits: Access to health insurance after 90 days to ensure your well-being.
• Retirement Savings: Participate in a retirement savings plan post-90 days.
• Travel and Learning: Opportunities to attend the NOVA conference, enhancing your professional growth.
• Flexible Scheduling: Operate within core hours but manage your own schedule beyond them.

If you are passionate about making a profound impact in the lives of veterans and embody the skills and dedication we value, we invite you to apply. Join Veteran Esquire Legal Solutions, PLLC, and be a part of transforming the veterans' benefits landscape with empathy and excellence.