Experience Manager (Move in Coordinator) - Northshore (Highrise)

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit JOB DESCRIPTION SUMMARY The Move In Coordinator plays an integral part in the sales process by working closely with the Community Manager and Sales Consultant/s. The main responsibility will be to do whatever is necessary to make the selling process more effective and the move in process more efficient. The Move In Coordinator plays a critical role in staying engaged with each depositor through actual move in to reduce the risk of cancellation. This person will participate in all aspects of sales and marketing for the community including the L.O.V.E. sales program fundamentals – daily sales huddles, discovery, tours, and creative follow up. The Move In Coordinator will contribute to the success of the community sales team’s achievement of year end budgeted occupancy, revenue, and resident retention goals. JOB DESCRIPTION Sales: • Tour Support - Assists with tours when needed. • Prospect Experience - Inspects tour path, model apartment(s), and leasing office on a regular basis in order to maximize appeal of the prospect experience. • Phone / Internet Support – When needed, answers inquiry calls and internet inquiries. • Follow-up – Utilizes Greystar CRM Lead2Lease to maintain an accurate and up-to-date prospect database. Assist with daily, meaningful prospect follow-up. Helps the team perform the required number of follow-up contacts in accordance with Greystar standards through phone calls, personal visits, notes, etc. Coordinate prospect and depositor related creative follow up deliveries with couriers, shipping, Amazon, etc. • Sales Collateral – Organize and ensure adequate supply of fully assembled sales collateral, marketing and outreach packets. Maintain files and marketing materials for realtors, transition companies, and moving companies. Maintain copies of all floor plans, in hard copy and email versions. • Current Greystar Sales and Marketing Program Standards – Participates in ensuring that Greystar sales and marketing program standards and benchmarks are being met. New Resident / Depositor Relations: • Meet and greet residents and families on the day of move in and ensure smooth process. Hand deliver move-in gift the day of move-in. • Prepare and complete all paperwork related to new move-ins and renewals according to Greystar policy, including preparation of Move-in Packets. • Process applications, credit screening, and criminal background checks. • Coordinate the distribution of all Move-In paperwork to the appropriate personnel. • Coordinate and communicate unit readiness with appropriate personnel to ensure timely move-ins. • Set up resident folders. • Assist with furniture measurements and placement. • Coordinate moving services. Facilitate Communications: • Arrange for optimal coverage for all incoming inquiry calls and tours. • Establish and maintain system for written phone messages. • Generate thank you letters, form letters for mailing mass brochures / flyers to prospects. Reporting: • Prepare and circulate to staff each morning a daily overview of scheduled tours, move ins / move outs, and inventory ready to show. • Update unit status daily on white board. • Assist in the completion of and submit to corporate all necessary reports. #LI-MR1 The hourly range for this position is $22.00 - $25.00 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to View email address on click.appcast.io. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!! As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit