Store Supervisor (Full-Time)

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point. *Please Note: The official title for this role will be Studio Supervisor* Location: Charleston, SC | Reports to: Studio Manager | Full Time Hourly Rate: $17 The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently. As a Studio Supervisor, you’ll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You’ll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example. Key Responsibilities: Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately Supports daily execution of visual merchandising, supply restocks, and Studio upkeep Reviews daily business and helps implement strategies to drive results Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness Customer Experience Delivers exceptional service and educates customers on the Studs experience Supports service recovery and escalates customer concerns as needed Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations Team Support & Culture Sets a strong example for professionalism, inclusion, and accountability Provides real-time feedback and support to teammates when appropriate, escalating as needed Helps reinforce company values and contributes to a collaborative, feedback-rich environment Requirements: Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols Confident operating solo and taking ownership of floor leadership responsibilities when assigned Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits) Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP) Voluntary Life Insurance Health and Commuter Tax-Advantaged Accounts 401(k) Retirement Savings Plan Paid Time Off and Paid Safe & Sick Leave Accruals Paid Sabbatical After 4 Years of Service Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!) Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more! Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Interested in building your career at STUDS? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Why Studs? * Why this role? * Will you now or in the future require visa sponsorship? * Select... What are your pronouns? * Are you currently, or have you ever been, employed by Studs? * Select... How many hours are you available to work per week? * Which days of the week are you available to work? * Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in STUDS’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 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Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... 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