Legal Patient Advocate

Job Description

Job Description

Description:

We are looking to fill multiple full time Legal Assistant positions. This is an hourly position with additional raises as you gain experiences and time in the company. We offer a complete benefits package including health, dental, vision, 401k profit sharing, FMLA, short-term disability, life insurance and seven paid holidays. We also provide classroom and hands-on paid training.

We are looking for positive, energetic people to work in our Legal Department in Greenwood, IN. No prior experience needed. All you need is a positive attitude, a great work ethic, and a desire to be the best! We will teach you the rest!

If you want to work for a great company with potential to continue to grow, apply today! We can’t wait to meet you.

Our hours are Monday through Friday from 8 am to 6 pm, and Saturday 9 am to 1 pm. 

Job Description: 

The Legal Assistant is responsible for ensuring debtor payment arrangements, processing legal accounts and communications in order to support the administration and coordination of the company’s legal operations and affairs.

Essential Duties of the Position

• Answers and handles incoming calls from debtors.
• Makes payment arrangements in order to resolve debtor accounts.
• Works assigned dispositions.
• Compiles, analyzes, and organizes information
• Schedules court dates with appropriate parties
• Assists in the preparation of legal suits, court forms, and other legal papers of a routine nature
• Files legal suits, court forms, & other legal papers with court through e-file. 
• Service legal suits, court forms, & other legal papers to the defendants by mail or sheriff. 
• Enters and scans court returns received through incoming mail and e-mail.
• Keeps FACS up to date by making notes on accounts
• Prepares account dismissals for fully paid accounts.
• Follows up on all accounts in Legal workflow.
• Good communication skills and interpersonal skills
• Professional attitude, and able to maintain composure in urgent or confrontational situations
• Effective critical thinking, problem solving and decision - making skills
• Detailed oriented 
• Displays strong organizational/time management skills
• Works independently and must be multi-task oriented
• Develops and retains professional relationship with co-workers
• Maintains confidentiality at all times
• Team player attitude
• Any other duties as assigned by management

Responsibilities of the Position

• Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior 
• Collaborates with manager to identify own learning needs and achieve goals using available resources to meet these needs/goals
• Works in collaboration with other departmental associates when applicable to ensure the continued success of RevOne Companies
• Initiates behavior changes, as necessary based upon performance feedback
• Accepts responsibility for own actions, while taking ownership of departmental outcomes
• Escalates caller complaints to management as applicable

Requirements of the Position

• A high school diploma and two to six months relevant experience is preferred.
• Previous experience in a legal setting (small claims, plenary’s, bankruptcy, etc.)
• Previous experience in customer service, sales, collections, or a related role is preferred.
• Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred.
• Prior PC and keyboard knowledge and ability to type while talking is required.
• Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred.
• Knowledge of Windows based software is preferred.
• Knowledge of Microsoft Office software is preferred, including Word, Excel, and Outlook.
• Employee must be able to perform in a fast - paced environment and be comfortable asking people to pay their past due accounts. 
• Employee must be goal  driven, competitive, and able to be a team player.
• Hand dexterity
• Able to talk and hear
• Able to sit for long periods of time
• Must be organized, detail oriented and flexible
• Must have the ability to perform tasks and multi-task with a high level of accuracy
• Excellent verbal communication skills
• Knowledge of HIPAA and FDCPA, and the ability to be licensed in all states is preferred.

Difficulty of Work

Work activities are performed independently, utilizing basic guidelines as standards of performance. The employee must deal with a variety of clients, patients, guidelines and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department’s Manager/Assistant Manager and attorneys as warranted to ensure the provision of quality service .  

Responsibility

The employee works in a team concept, but takes calls on his/her own.  Therefore, impact of error is significant. The employee must utilize all guidelines given to ensure compliance with company standards. 

Personal Work Relationships 

The employee must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, outgoing calls, management, and interdepartmental associates