Payments Manager

When joining Elevations, you can expect to work for a company with: A leadership team that strives to make this the best place you’ve ever worked! A focus on supporting our employees’ mental, physical, and financial well-being A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors A highly engaged workforce devoted to innovation, continuous improvement, and collaboration A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award A passion for consistently providing amazing experiences and creating raving fans If you join our team, here are some of the perks you can expect: A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account Up to a 4% match on 401(k) contributions Up to twelve weeks of fully paid parental leave An extensive Employee Assistance Program that provides personalized care options for your whole household Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year Location Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period. Summary/Objective: To lead and manage the Payment Services division within the Payments and Controls Department, encompassing ACH, Wire Transfers, and Check operations for the Credit Union. Responsible for overseeing the daily operations of these payment processes, ensuring adherence to regulatory requirements, and guiding a team towards operational excellence. This role demands a comprehensive understanding of payment systems, exceptional leadership skills, and a dedication to continuous improvement, member experience, and maintaining the highest standards of accuracy and efficiency. Essential Functions include: Manage Daily Operations: Oversee the daily processing of ACH, wire transfers, check payments, and Real Time Payments ensuring timely and accurate execution. Compliance and Risk Management: Ensure all payment processes comply with regulatory requirements and internal policies. Identify and mitigate risks associated with payment operations. Team Leadership: Lead, mentor, and develop a team of payment processing professionals. Foster a collaborative and high-performance work environment. Process Improvement: Continuously evaluate and improve payment processes to enhance efficiency, accuracy, and member satisfaction. Reporting and Analysis: Prepare and present regular reports on payment operations, including performance metrics, trends, and areas for improvement. Member Experience: Address and resolve any member inquiries or issues related to payment processing in a timely and professional manner. Stakeholder Collaboration: Work closely with other departments, such as Accounting, IT, Fraud, Business Banking and the Retails Teams, to ensure seamless payment operations and address any issues that arise. Technology and Systems Management: Oversee the implementation and maintenance of payment processing systems and technology. Stay updated on industry trends and advancements. Reports to: VP Payments and Controls Manages: Payment Processors Required Education and Experience: Bachelor's degree in related field or equivalent experience. 5+ years financial industry experience. 2+ years of leadership experience. Advanced knowledge and proven experience managing ACH, wire and check processing. Strong understanding of regulatory requirements and risk management in payment operations. Proven ability to drive continuous improvement initiatives and enhance operational efficiency. Advanced knowledge of Payment rules and regulations. Excellent communication and influence skills required, including reports, presentations, group facilitation skills, ability to develop professional relationship, and network internally and externally. Preferred Education and Experience: Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Demonstrated ability to work collaboratively with cross-functional teams. Work Environment: Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment. Physical Requirements: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects. Position Type/Expected Hours of Work: Regular, Full-time, Normal business hours Classification: Exempt Compensation Information: The person hired into this position will likely earn between $87,087.96 and $108,859.95 plus annual bonus. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Anticipated Application Window: This role is anticipated to close within 35 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information. EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act. ELEVATIONS CREDIT UNION’S COMMITMENT TO PRIVACY Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information. Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications. We do not sell your personal information to a third party. We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us. 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