Customer Advocate

Customer Advocate

Our Customer Advocates are the key to what we "do" at Blue Cross of Idaho! Join our award-winning team providing outstanding customer service in our contact center environment. Customer Advocates receive, research, educate on, and respond to inquiries from members, healthcare providers, and BCI team members relating to benefit, claim or enrollment queries on our lines of business.

Location: this is an onsite position at our Meridian, Idaho campus. Hybrid option of 3 days in-office, 2 days WFH may be offered after 6 months tenure

Start Date: 6/29/26

To qualify for the Customer Advocate position, you must have the ability to:

• Attend a 6-week, paid training class Monday-Friday, from 8:00am-4:30pm onsite at our campus in Meridian, Idaho
• Work any assigned schedule within the hours of operation: any day of the week or weekend between 7AM-9PM
• Schedules are assigned when training is completed and will fall within our call center hours of operation. Shifts are assigned based on performance rankings.
• Work periodic overtime as requested.

We're seeking Customer Advocates with:

• Phenomenal verbal and written communication
• Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, strong general computer skills, and high comfort level in intranet/internet navigation
• Problem solving and basic math skills
• Ability to effectively help people through different health and benefits scenarios, while maintaining professionalism and compassion. Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Previous work experience in call center, complex customer service, insurance, and/or medical office is beneficial.

Your day may look like:

You'll be researching and responding to telephone and electronic inquiries in our call center, documenting interactions through the internal tracking system. This may include initiating inquiries, logging address changes, completing duplicate or replacement identification card requests, entering Primary Care Physician change requests, check tracers, interpreting policy provisions, conducting pharmacy research, and written communications. You'll also help educate and answer questions regarding member benefits and claims.

An important part of your work includes maintaining performance guidelines for Member Satisfaction, Inquiry Accuracy and Productivity. We will also count on you to adhere to scheduling, so we can work as a team to provide excellent service levels through varied call volumes.

Ultimately, our team works together to have fun while providing meaningful customer support - helping us make a difference in our communities!

As of the date of this posting, a good faith estimate of the current hourly pay range is $19.45 to $27.23 The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, internal equity, geography, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.