Chargeback Analyst (Pine Brook)

Job Description

Chargeback Analyst

Position Summary

The Chargeback Analyst is responsible for reviewing, investigating, processing, and resolving disputed credit and debit card transactions. This position analyzes transaction details and supporting documentation, identifies potential fraud or discrepancies, and ensures chargebacks and disputes are handled accurately and within established deadlines.

The Chargeback Analyst will also utilize Microsoft Dynamics GP (Great Plains) as part of the day-to-day processing, research, reconciliation, and documentation of transactions.

Key Responsibilities

• Review, investigate, and process customer chargebacks and transaction disputes.
• Analyze transaction history, account activity, receipts, invoices, and supporting documentation.
• Research transactions and account information using Microsoft Dynamics GP (Great Plains).
• Identify potentially fraudulent, unauthorized, duplicate, or incorrect transactions.
• Process chargebacks, representments, and dispute cases accurately and within required deadlines.
• Gather and evaluate supporting documentation to determine appropriate dispute resolution.
• Communicate with customers, merchants, financial institutions, and internal departments regarding disputed transactions.
• Perform account and transaction reconciliations and research discrepancies.
• Maintain complete and accurate records of chargeback activity and case resolutions.
• Follow company policies and applicable payment-network rules and procedures.
• Monitor chargeback and dispute trends and escalate recurring or unusual issues when appropriate.
• Meet established productivity, accuracy, and case-resolution standards.
• Maintain confidentiality of customer, company, and financial information.
• Assisting Accounts Receivable team with day to day tasks as necessary

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field required.
• 3-5 years direct chargeback experience
• Experience with Microsoft Dynamics GP (Great Plains) preferred.
• Previous experience with chargebacks, payment processing, dispute resolution, banking, accounting, accounts receivable, or financial services preferred.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong analytical, investigative, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Effective written and verbal communication skills.
• Ability to manage multiple cases and priorities while meeting strict deadlines.
• Ability to work independently and collaboratively with other departments.

Benefits

• Competitive Salary
• Health Insurance
• Life Insurance and long-term disability insurance
• 401(k) plan with employer match
• Paid time off
• Generous employee purchase and incentive programs

Rymax ( understands the value of employee appreciation and customer loyalty. As the #1, full-service loyalty marketing organization, Rymax provides strategic, customized recognition programs and events to Fortune 100 and Fortune 500 corporations. Our award-winning programs are carefully designed to maximize business growth, engage employees, motivate sales teams and increase customer retention, through aspirational brand name rewards.

Come join an organization that values employee engagement and rewards achievements!

Rymax is an Equal Opportunity Employer