Senior Assistant General Manager - Kent Place Residences

Senior Assistant General Manager

Seize Your Career Opportunity at Kairoi Residential

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word "Kairoi" (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

What a Typical Day Could Look Like

As a Senior Assistant General Manager, you'll be a key player in the success of our luxury high-rise community. You will support the General Manager in overseeing daily operations while taking on increased responsibility in several key areas. Every day will bring a dynamic blend of leadership, resident relations, and operational management, making this a rewarding role for those who enjoy variety and the satisfaction of achieving ambitious goals.

• You are the Team Leader!
• Lead and mentor the team, fostering a positive and productive work environment!
• Take on a more active role in training and onboarding new team members, ensuring they understand the community's high standards and commitment to exceptional service!
• Assist with scheduling and conducting team meetings, ensuring effective communication and collaboration!
• Assume supervisory responsibilities in the absence of the General Manager, demonstrating strong leadership and decision-making skills!
• You are the Relationship Builder!
• Cultivate and maintain strong relationships with residents, anticipating their needs and exceeding their expectations!
• Proactively address and resolve resident inquiries and concerns with discretion and professionalism!
• Implement resident retention programs that cater to the unique preferences of a luxury clientele!
• Oversee concierge services, ensuring seamless and personalized experiences for residents!
• You are the Operational Expert!
• Assist the General Manager with budget preparation and financial reporting, demonstrating strong financial acumen!
• Take a proactive role in managing accounts receivable, ensuring timely collection of rent payments and diplomatically handling delinquent accounts!
• Assist with analyzing financial data, identifying trends, and making recommendations for improvement!
• Collaborate with the General Manager to oversee property upkeep, including landscaping, cleanliness, and equipment maintenance!

The Kairoi Perks Package - All for YOUR Benefit!

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

Requirements

Key Skills and Abilities Needed to Succeed in This Role:

• 4-5 years of experience in luxury property management or a related hospitality or customer service field.
• Associate's Degree or equivalent preferred.
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).
• Excellent professionalism and communication skills, with the ability to interact effectively with high-net-worth individuals.
• High attention to detail and ability to maintain a polished and professional demeanor.
• Positive, customer-focused attitude and a willingness to serve.
• Must have a valid driver's license with no major infractions in the last 12 months.

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process.

Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver's license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.