Traveling Technology Support Specialist

Location : Los Angeles CA
Schedule : Full-time - The role requires flexibility to travel with executives and support technology needs across multiple position also participates in an on-call rotation to provide 24/7 support coverage as part of the familys collaborative IT team

Compensation : $95000-$110000 comprehensive benefits package

Position Overview: A private family office in Los Angeles is seeking an experienced Traveling Executive Technology Support Specialist to join its collaborative IT team. This is a hands-on service-focused role providing high-level technology support to executives across private residences and while traveling. The ideal candidate is technically strong highly responsive discreet and service-oriented. This person should be comfortable working directly with executives troubleshooting issues in real time and anticipating technology needs in a fast-paced private environment.

Responsibilities:
- Provide white-glove technology support to executives in private residential environments and while traveling
- Troubleshoot computer mobile device printer communications connectivity and remote-access issues in real time
- Support primarily Windows-based computers with occasional Mac and iPhone support
- Configure computers phones workstations and other end-user technology
- Provide Audio/Visual support for onsite and offsite meetings presentations and events
- Set up and troubleshoot TVs projection equipment and other AV technology
- Provide technology training and ongoing support to executives as needed
- Support users across multiple residences and U.S. locations
- Create and execute detailed plans for executive-level technology projects
- Maintain security as a top priority while ensuring technology remains efficient and user-friendly
- Assist with special projects and events involving technology
- Maintain the highest level of confidentiality and discretion
- Participate in the IT teams 24/7 on-call rotation

Qualifications:
- Minimum of 3 years of experience providing end-user technology support
- Strong experience supporting Windows-based computers
- Proficiency with Microsoft Office products
- Familiarity with networked printers and file services
- Experience troubleshooting routine end-user issues using remote support tools
- Strong customer-service mindset with the ability to provide polished professional support directly to executives
- Excellent communication and interpersonal skills
- Highly organized with exceptional attention to detail
- Proactive resourceful and able to troubleshoot issues independently
- Flexible and adaptable to changing schedules priorities and environments
- Comfortable traveling with executives as needed
- Building Management System (BMS) knowledge is a plus
- Valid drivers license and reliable insured vehicle
- Must be able to successfully complete a comprehensive background investigation and reference check