Senior Technical Business Analyst

Senior Technical Business Analyst

Build a brilliant future with Hiscox

Location: Atlanta, GA | Hybrid: 2 days/week in office

We are looking for an experienced Senior Technical Business Analyst to bolster our evolving technical capability within the US business. You will be expected to work on a range of product changes between Hiscox's own and third-party applications. These product changes support our strategic priorities to digitize complex processes, enable improved process efficiency, and enhance the service we provide our brokers and direct customers.

What You'll Be Doing:

• Working in US IT, focusing on the conversion of business requirements into functional and non-functional technical requirements & solutions that realize the business objectives.
• Producing high-quality analyst artifacts, including but not limited to, user stories, functional and non-functional specifications, and interactive prototypes.
• Conducting solution design walkthroughs and product functionality demonstrations to garner and document feedback.
• Validating solutions by performing user acceptance testing and supporting test activities including analysis, triage, and review of defects.
• Building strong, productive relationships with business sponsors & SMEs, IT & third-party stakeholders at all levels.
• Implementing continual improvements within your sphere of influence to ensure that we are constantly delivering efficient and effective technical changes.

Required Skills:

• 6+ years' experience in enterprise application technical analysis.
• Proven experience of eliciting, documenting, and delivering high-quality systems analysis artifacts to clearly articulate how technology should work.
• Experience creating clear, concise, and testable user stories that effectively communicate stakeholder needs to the development team.
• Able to collaborate with Product Owners to prioritize, refine, and maintain the product backlog, ensuring it reflects the evolving needs of the business.
• Experience developing and executing test cases – able to develop comprehensive test cases, both functional and non-functional, to ensure the quality and reliability of the delivered software.
• Able to analyze and document defects, working with the development team to resolve them efficiently.
• Support the Agile team in facilitating Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Excellent communication (written and verbal), interpersonal, and collaboration skills.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Able to participate in technical design discussions, providing input and recommendations to ensure solutions meet business requirements and technical constraints.
• The ability to combine influencing, persuasion, and consultancy skills with qualities that will encourage stakeholders to positively respond to questions, inquiries, and requests to meet deadlines.
• Be highly results-driven, with the energy and determination to succeed in a fast-paced environment where the speed of response is critical to success.
• Confidence to organize and facilitate collaborative sessions, dig deeper into work when needed, and actively seek feedback.
• Understand the E2E Delivery & Release lifecycle and way of working. Be curious to learn how it differs across applications.
• Experience working with third-party software and/or technology providers and having a level of commercial awareness.
• Knowledge of database and system design.
• Experience writing and executing SQL queries.
• Experience with JSON and XML.

Our Nice to Haves:

• Experience using API methodologies (REST and SOAP).
• Experience working in an Agile environment and with OKRs.
• Use of online collaboration tools, Atlassian suite (JIRA/confluence), and advanced Excel skills.
• Experience working with Business Process Modelling Notation Tools (BPMN).
• Experience with BDD and Gherkin.
• Understanding of lean principles / six sigma.
• Knowledge of Robotics process automation.
• Digital product development for commercial and personal lines insurance.
• Experience working as part of a globally distributed team.

What We Offer:

• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short-term disability and long-term disability coverage
• 24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
• Paid parental leave
• 4-week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees' mental health and wellbeing
• 2024 Gold level recipient of Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program
• Dynamic, creative, and values-driven culture
• Modern and open office spaces, complimentary drinks
• Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

Salary Range: $100-$130k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

**Please note that this position is hybrid and requires two (2) days in our office weekly**

About Hiscox:

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

About Hiscox USA:

Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.

Today, Hiscox USA has a talent force of about 500 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and Scottsdale. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.