Patient Access Representative

ENL Admitting Compensation range: $22.92 - $30.94 Your rate of pay will be based on applicable experience Shift: Days Shift length: 10 Hours Days off: Variable Hours per pay period: 60 Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families - care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team. POSITION SUMMARY The Patient Access Representative III is assigned to the Emergency Department and is responsible to accurately collect and analyze all required demographic, insurance, financial and clinical data elements necessary to register patients presenting for treatment. The Incumbent is responsible for the provision of routine and advanced level patient access activities to facilitate efficient operations, expeditious reimbursement and optimal consumer satisfaction and to promote teamwork. The incumbent is responsible to further the mission of Enloe Medical Center, which is to improve the quality of your life through patient centered care. The Incumbent is responsible to consistently demonstrate the core values of Enloe Medical Center. The incumbent is responsible to perform their duties in accordance with regulatory compliance requirements and the Medical Center’s Code of Conduct. EDUCATION / TRAINING / EXPERIENCE Competency as Patient Access Representative I or II at Enloe Medical Center 6 months in a hospital patient registration position 2 years patient registration experience in a doctor’s office or medical setting SKILLS / KNOWLEDGE / ABILITIES This position interfaces with all levels of personnel within the hospital or clinic setting. Must demonstrate excellent customer service skills. Must be proficient in Microsoft Office (Word/Excel/Outlook). Must demonstrate positive, professional and effective interpersonal relations with patients, public, physicians, and staff and demonstrate the ability to work in a multidisciplinary team environment. Must demonstrate the ability to communicate with patients and families during time of emotional and physical stress. Must demonstrate sensitivity and compassion for the hospitalized patient and family. Must demonstrate the ability to work in a fast paced environment. Must demonstrate the ability to expedite registration activities to support clinical operational needs in emergent situations. Must maintain all protected patient information in strict confidence. Must demonstrate high ethical standards and comply with applicable State and Federal regulatory requirements. Must demonstrate competency in performance of their job duties in accordance with department standards. Must demonstrate the ability to follow instructions, work quickly and accuracy in a fast paced environment. Must demonstrate the ability to organize and prioritize assignments. Must demonstrate reliability and dependability by reporting to work as scheduled. Must demonstrate the ability to work under conditions of frequent interruptions and willingness to be flexible and adapt to change. Must be able to fulfill the essential functions of the position. Benefits Information Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to: $0 premium medical plan to include vision insurance Prescription and dental group insurance Retirement with employer match Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned Extended Sick Leave Flexible Spending Accounts for unreimbursed medical expenses and dependent care Employee Assistance Program Educational Assistance Please visit the employee benefits page at to get more in-depth benefits and coverage information or email View email address on click.appcast.io to receive a full summary of benefits. A proud nonprofit health system, Enloe Health has served the people of the North State for more than 110 years. At Enloe, every employee, staff member and volunteer is a caregiver. No matter our role, each of us is here for our patients. Enloe values our workforce and is proud to be recognized as an excellent employer. #J-18808-Ljbffr