Enrollment Advisor

Job Description:

System Administration is seeking motivated, outgoing, and customer service orientated individuals for the role of Enrollment Advisor in the office of Enrollment Management. These positions will be assisting with administering Governor Hochul's recently announced top 10% Direct Admit initiative. The incumbents are responsible for managing and responding to inbound inquiries from prospective students, families, and school counselors with the goal of increasing University-wide enrollment of full-time, part-time, online, in the classroom, and non-matriculated students. Enrollment Advisors assist with targeted outreach, application instruction, and technical support.

Responsibilities include, but are not limited to:

• Maintain familiarity with the admissions criteria for System's Match and Universal Guaranteed Admission (UGA) initiatives.
• Can independently review high school and community college records and make admissions decisions.
• Is capable of providing detailed information on the campus curriculum, academic programs, residence hall programs and financial assistance.
• May participate in directed research and evaluation related to enrollment planning, demographic analysis and retention.
• Attends professional meetings and conferences as required.
• Review student academic transcripts for specific criteria.
• Data entry of academic criteria from transcripts as required.
• Review student financial documentation for Educational Opportunity Program (EOP) program consideration.
• Perform phone and email outreach to students and families for outstanding required documentation, which may include scheduling of virtual appointments.
• Respond timely to student inquiries and requests for additional information.
• Interprets SUNY EOP policies and articulates them to students and families.
• Serve as point of contact and expert on pending transcript and financial documentation reviews.
• Conducts EOP Financial eligibility review and verification to ensure student meets EOP income eligibility requirements.
• Develop and maintain detailed unit procedures and best practices.
• Maintain adherence to various SUNY policies.
• Adhere to security procedures and controls so that applicant personal information (PII) is protected.
• Quality assurance of student applications for admission and other various supplemental documentation.
• Scanning and uploading of various application documentation.
• Perform proper maintenance of records and help create necessary reporting for unit work.
• Effectively utilize several web-based student information systems/portals.

The incumbent for this position will work regularly with the following:

• Enrollment Management
• Recruitment Response Center
• Student Financial Aid Services
• Application Services Center
• Educational Opportunity Program (EOP)
• Campus Admission and Enrollment professionals
• High School Counselors
• Students and their families

Requirements:

Required Qualifications:

• Bachelor's degree
• General experience in Enrollment Management, Admissions, and/or Financial Aid or related areas
• Must be able to work as part of a team, as well as independently
• Ability to be flexible as needs shift through the academic year

Preferred Qualifications:

• Previous call/contact center experience or related customer service experience
• Basic federal tax knowledge
• Basic knowledge of interpreting public assistance documentation
• Outstanding verbal and written communication skills
• Ability to work and manage a variety of tasks in a very busy environment
• Strong attention to detail and organizational skills
• Proficient with Microsoft Office Suite - in particular, Outlook, Excel, Word
• Proficient with Oracle web-based applications and portals
• Ability to analyze the components of a problem and develop logical solutions
• Ability to be empathetic and express patience with students and families who are trying to gather difficult documentation

Additional Information:

• Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
• Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $57,151- $60,000 annually .
• The state title for this position is Enrollment Advisor (SL-3) and is part of the United University Professions Union.
• Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter. Please see our UUP benefits summary for additional information.

SUNY System Administration Benefits

SUNY System Administration provides an outstanding and comprehensive benefits package to support you and your family through the many life changes you may experience while you work for SUNY. Our nationally recognized benefits include:

• Retirement : The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
• Health Insurance : Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
• Time Off : Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
• Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
• Flexible Working Arrangements : Flexible working arrangements, including hybrid schedules, are available depending on position.

Explore our full benefits offerings here:



Application Instructions:

Interested candidates are invited to apply online. Please submit a cover letter, resume, and four professional references when applying. The review of applications will begin immediately and continue until the position is filled.

State University of New York System Administration is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.