Service Center Representative

Posting Details

Position Information


RHS Job Title
Service Center Representative


Job Description


Location: Rivertrail Neighborhood - McDonel/Owen/Van Hoosen
Pay Rate: $13.73/hr.
As a Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers.

You will learn "real world" work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.

Typical Duties May Include:
• Provide routine clerical support within a residence hall reception area
• Answer phones, process mail and packages, assist in maintaining records and accounts
• Greet visitors and clients
• Provide in-house residence hall security and customer service through the day/night
• Greet students and guests while checking identification
• Report and respond to incidents within the residence halls

If you have any questions about applying for this position please contact Eric Christensen at View email address on click.appcast.io

Required Qualifications


Enrolled as a student at Michigan State University (during academic year)
Willing to be trained on day shift (6:45 am - midnight) as well as night shift (11:45 pm - 7:00 am)
Demonstrated commitment to outstanding customer service
Motivated self-starter and able to complete tasks in a timely manner with minimal supervision
Good communication skills (written and verbal)
Positive and respectful, especially when working with a diverse population
Dependable and reliable
Must be able to work at least 2 weekday shifts per week, and 2 weekend shifts every other weekend
Must be able to work through finals week
Must be able to work nights/weekends
Be able to return early for the academic school year for training.
Must be able to pass a background check

Hiring candidates available to work shifts between 11:30am - 6pm

Preferred Qualifications


May be able to work over semester breaks
Be able to work during summer break
Prefer applicant to work for one full year in Rivertrail Neighborhood

Equal Employment Opportunity Statement


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Physical Demands


Must be able to move up to 20-50 pounds
• Able to stand/sit for long periods of time

Work Hours


Academic School Year & Summer Conferences

Service Center Representative example hours:
Must be able to work 6:45a-9:45a on Tuesday-Friday
Thursday's 6:45a-2:45p
Must be available to work Friday 6:45a-11:45am
* Hiring candidates available to work shifts between 11:30am - 6pm

Work Location
Rivertrail Service Centers (Loc)

Posting Detail Information


Posting Number
20155480P


Open Date
06/25/2026


Close Date
09/01/2026


Open Until Filled
No


Special Instructions for Applicant

Applicant Availability Form