Field Service Engineer

Job Description

Job Description

About The Company:

At Silent Storm Elite (SSE), we serve as a white-glove field service Control Tower, for our customers. We provide single-point accountability and nationwide engineer dispatch, executing product installations, ongoing service, and complex project deployments in the field. Our mission is to coordinate and deliver high-quality field service and white-glove installations that keep critical assets connected, safe, and performing at their best. Whether we are managing a nationwide rollout or scaling a dedicated field service team, SSE is the trusted partner ensuring operational excellence and single-point accountability.

About the Role
Silent Storm Elite (SSE) is seeking a highly skilled Senior Field Service Engineer to lead both scheduled preventative maintenance and reactive break/fix repairs on enterprise-level electro-mechanical machinery deployed at secure customer facilities. This is a critical, field-based role designed for an advanced engineer who excels at on-the-fly troubleshooting, executing targeted component replacements, and operating under strict Service Level Agreements (SLAs). You will serve as the primary mechanical expert in your region, ensuring mission-critical equipment remains fully operational.

Key Responsibilities

• Reactive Break/Fix Repairs: Respond to dispatched emergency tickets and reactive service calls generated from Preventative Maintenance Inspections (PMIs) within strict SLA windows (e.g., 72 hours) to diagnose, troubleshoot, and repair equipment on-site.

• Targeted Component Replacement: Perform precise mechanical and electrical repairs, including the removal, installation, and calibration of failing components based on diagnostic results.

• On-Site Diagnostics: Independently troubleshoot system failures and clear error codes utilizing technical manuals, schematics, hand tools, and multimeters.

• Preventative Maintenance (PMIs): Execute scheduled, detail-oriented preventative maintenance route work, including deep-cleaning, lubrication, and routine parts replacement to prevent future machine failures.

• Parts & RMA Logistics: Coordinate with end-user site managers to locate and install replacement parts that have been shipped directly to the facility. Strictly follow Return Merchandise Authorization (RMA) procedures to package and ship defective components back to the manufacturer.

• Detailed Reporting: Accurately document all diagnostics, repair steps, cycle counts, and "before/after" photos into the SSE reporting portal immediately upon completion of service.

Client Interface:

• Maintain a high standard of professionalism while representing our partners, clearly communicating repair statuses to end-user site managers in high-security environments.

Qualifications

• 5–7+ years of hands-on experience in field service heavily focused on mechanical break/fix and targeted component-level repairs.

• Advanced mechanical aptitude with proven experience diagnosing and repairing hydraulic and electromechanical systems.

• Strong electrical troubleshooting skills, including proficiency with multimeters and electrical diagnostic tools.

• Ability to independently read and interpret engineering drawings, schematics, and technical manuals.

• Exceptional problem-solving skills and the ability to operate efficiently under pressure to meet SLA deadlines.

• Must be able to pass strict background checks, drug screens, and security clearance requirements necessary for entry into secure data center facilities.

Preferred Skills

• Previous experience as an escalation point or Level 2 field engineer.

• Experience managing RMA logistics and field reporting software.

• Familiarity working independently in secure environments (data centers, airports, federal buildings).

Physical Requirements

• Ability to lift, push, and pull 50+ lbs regularly during maintenance and repair activities.

• Ability to stand, bend, kneel, and perform rigorous hands-on work for extended periods.

• Valid driver’s license, clean driving record, and reliable transportation to travel extensively throughout the assigned regional territory.