Patient Service Representative I

Job Overview Teche Health, a Federally Qualified Health Center, is seeking a Patient Service Representative I for its Morgan City location. The position is full‑time, based in Morgan City, LA, and requires a commitment to community health and patient confidentiality. Job Summary Performs activities related to the intake and exit of patients in the medical facility. Gathers accurate information from clients and correctly inputs this information into the medical information system while respecting and maintaining the confidentiality of the organization, patients, and personnel. Job Duties and Responsibilities Interview patients and verify the accuracy of demographic information for each visit Obtain accurate financial information, including total household members and income, from patients Obtain appropriate signatures on consent forms, acknowledgment statements, profile sheets, and other required forms Collect and verify Medicare, Medicaid, and third‑party insurance information (verification via CGM PM system, telephone, or internet) Input all demographic and financial information into the Organization’s Patient Management System Inform patients of their sliding fee percentage based on the approved sliding fee discount scales Collect and post all minimum fees, private pay payments, and private insurance copayments at the time of service Collect and post all private pay payments on account Post all encounters daily (Medicare, Medicaid, Private Pay, and Private Insurance) Complete deposit ticket, place funds in money bag, fill out money voucher, copy checks, print reports, and submit receipts Assist with accounting duties at end of day Schedule appointments, including return, rescheduled, telephone, and hospital follow‑up referrals Answer all incoming telephone calls and check voice messages and email twice daily Return all voicemail calls within 48 hours Distribute and educate patients on rights, responsibilities, complaint process, and advance directives Distribute healthcare questionnaires for completion on every visit Have patients sign authorization release forms for each facility they visit Call patients to remind them of upcoming clinic appointments and behavioral health packet requirements Complete daily statistical reports and submit to supervisor Assist patients with account information and balance inquiries Attend monthly staff meetings Qualifications Education and Experience High school diploma or GED 2 years of experience in a doctor’s office or hospital environment is preferred; medical terminology knowledge is a plus but not required Knowledge of multicultural groups and socioeconomic backgrounds Licensure or ability to obtain licensure when required by background credentialing Communication Ability Excellent communication skills for instruction and accurate documentation Ability to deal tactfully with personnel, patients, families, visitors, government agencies, and the public Math Ability Basic math skills Reasoning Ability Skill in analyzing situations accurately and taking effective action Skill in time management Computer Skills Intermediate proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and the internet Education/training or experience in computer basics and data entry Skill in utilizing computers and data entry to generate reports Ability to utilize the EHR/PM system Professional Skills Organize work, set assignments, and achieve goals and objectives Understand clinic policies and procedures and direct operations for effective patient care Multi‑task and work effectively in a high‑stress, fast‑moving environment Maintain cultural sensitivity and effectiveness with diverse populations Establish and maintain quality control standards Organize and integrate organizational priorities and deadlines Work harmoniously with professional and non‑professional personnel Seek out new methods and incorporate them into existing practices Benefits Package Medical, vision, and dental health insurance Accidental insurance Critical illness insurance Long‑term benefits Short‑term benefits Free life insurance 401(k) plan benefits Paid vacation Paid sick time Set schedule (no weekends) National Health Service Corps site 11 paid holidays Family‑friendly work environment Eligible for student loan forgiveness through federal and state programs Eligibility Requirements All employees must meet the organization’s eligibility standards. Internal applicants must have been with the organization for at least one year and have no disciplinary actions on file. If not, supervisor approval is required. All applicants must be fully vaccinated prior to onboarding, except those with an approved medical or religious exemption (CMS mandate). #J-18808-Ljbffr