Director of Operations

About us At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER. Director of Operations Hotel Gettysburg is seeking a dynamic, hands-on Director of Operations to serve as the operational leader of one of the region's premier full-service historic hotels. Reporting directly to the General Manager, this key executive leader is responsible for driving operational excellence across all departments, ensuring exceptional guest experiences while maximizing financial performance and associate engagement. The Director of Operations provides strategic leadership and day-to-day oversight of Rooms Division, Food & Beverage, Housekeeping, Front Office, Engineering, and other operational departments, fostering a culture of accountability, collaboration, and continuous improvement. This individual partners closely with department leaders to elevate service standards, improve operational efficiencies, develop high-performing teams, and achieve budgeted financial goals. What You'll Do Lead the daily operations of a full-service hotel, ensuring exceptional guest satisfaction across all departments. Inspire, coach, and develop department leaders while building a culture of accountability, teamwork, and service excellence. Drive operational performance through strategic planning, revenue optimization, labor management, and expense control. Monitor key performance metrics, implement action plans, and continuously improve guest satisfaction scores and financial results. Ensure compliance with brand standards, safety regulations, sanitation requirements, and company policies. Partner with the General Manager on budgeting, forecasting, capital planning, and operational initiatives. Build strong relationships within the Gettysburg community, representing the hotel with local organizations, businesses, and community leaders. Champion associate engagement and professional development while creating an exceptional workplace culture. Qualifications Minimum 5 years of progressive hotel operations leadership experience in a full-service hotel. Demonstrated leadership experience overseeing both Rooms Operations and Food & Beverage. Strong financial acumen with experience managing budgets, labor costs, forecasting, and operational performance. Proven ability to lead, motivate, and develop high-performing teams. Excellent communication, organizational, and problem-solving skills. Ability to make sound decisions in a fast-paced environment while maintaining exceptional guest service. Flexible schedule, including evenings, weekends, and holidays as business demands. A strong desire to advance into a General Manager role. Must successfully pass a comprehensive background check Benefits WATERFORD HEALTH AND WELLNESS Health Insurance is available on the first of the month after hire! We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and p art-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs a re different and there is something for everyone with numerous s upplemental i nsurances to choose from. We know that life gets in the way, and YOU deserve to recharge. Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date! On Demand Pay- Why wait for pay day – get your pay when you need it24/7. Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance. 401k Plan- Nobody wants to work forever, start planning for your future now. HotelD discounts- It’s one of the biggest industry perks. Shoes for Crew s- All associates are eligible for a shoe subsidy through Shoes for Crews. For more information, please visit our website at waterfordhotelgroup.com EOE/M/F/D/V Source: Waterford Hotel Group #J-18808-Ljbffr