Java Product Support Engineer

Role Description

• Debug and troubleshoot incidents with Sonatype products and solutions
• Reproduce defects and file actionable issues for product engineering
• Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
• Represent Technical Support and customer interests in Engineering and Product Management discussions
• Assist product management in developing and prioritizing enhancement lists
• Summarize, communicate, and escalate customer experiences to management
• Contribute to and maintain our Knowledge Base
• Contribute to our diagnostic tools and utilities, and create new ones
• Respond to customer inquiries via support cases, email, chat, and phone

Qualifications

• 3+ years experience supporting complex enterprise software solutions
• Ability to read and understand Java code is necessary
• Experience using Rest APIs
• Experience with testing and/or development of production quality Java based web applications
• Solid experience with Linux command line tools
• Experience with SQL databases (PostgreSQL is a plus)
• Experience with networking (Sockets, proxies/firewalls, TLS/SSL)
• Experience with scripting languages (Python, Bash, Typescript, etc.)
• Experience with a major cloud platform like AWS, Azure or GCP
• Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
• Experience with container technology like Docker, Kubernetes or similar
• Exceptional communication skills
• Solid English proficiency
• Very good problem solver
• Solid experience interacting with internal/external clients on technical challenges

Ideal to bring

• SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
• Debugging certificate-based mutual TLS and SSL authentication
• Experience analyzing network traces using tools such as Wireshark or tcpdump
• Component management build tools (Maven, npm, NuGet etc.)
• Experience with Sonatype, jFrog, Snyk and similar products
• Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
• OAuth and/or SAML integration experience

What we're proud of

• 2025 AI Compliance Solution of the Year - AI Breakthrough Awards
• 2025 Best DevSecOps Solution by DevOps Dozen
• Visionary in the 2025 Gartner® Magic Quadrant™ for Application Security Testing
• 2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology
• 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
• 2023 Fast Company Best Places for Innovators
• 2023 Gartner's Magic Quadrant
• 2023 Software Report's Top 100 Software Companies
• 2023 BuiltIn Best Places to Work
• 2022 Frost & Sullivan Technology Innovation Leader Award
• 2022 PeerSpot Silver Peer Award in Software Composition Analysis
• 2022 Tech Ascension Best DevOps Security Solution Award
• 2022 NVCT Cyber Company of the Year
• Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest.
• Paid Volunteer Time Off (VTO)