Learning Coach

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview The Gallagher Global Brokerage Services Division (GGB-US) Operations Learning Lead is responsible for driving and supporting the learning and development needs of operational staff within the Client Service Organization (CSO). This role is part of the GGB Americas Operational Strategy Team. The Learning Lead will have direct impact on the service team’s ability to execute and implement the needed changes to deliver on its vision: to continuously improve the client experience through operational effectiveness and efficiency, delivered by an engaged team where high performers thrive. How you'll make an impact Concentrated on driving and supporting the learning and development needs of operational staff within an assigned branch, region or functional area. Incumbent(s) will leverage full life cycle instructional design skills to build curriculum needed to deliver high-quality service training and will deliver learning and development strategies and solutions, as well as drive adoption and implement learning reinforcement tactics. Key responsibilities further include: Identifying and evaluating learning assets included in the role-based curriculums; Developing new learning assets designed to meet business needs, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.; Delivering training in a classroom and/or a webinar setting; and Collaborating with HR, business management, and various functional teams to vet and align on milestone training deliverables, collaborate on the development and review of materials, and implement/rollout of new training courses/materials; Interprets internal or external business issues and recommends solutions/best practices. About You Bachelor's degree in organizational development, human resources, business, or related field. 3+ years directly applicable experience in insurance or financial brokerage. Property and Casualty Insurance experience Proficient in developing and following individual work plan(s). Strong written and verbal communication skills. Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Proje 25% of travel is required with a specific area of travel being within assigned region and at times, travel to Gallagher headquarters. Preferred: Professional certification (Certified Professional in Learning and Performance (CPLP)) or equivalent training experience preferred. Applied Epic Property and Casualty License Insurance and/or customer service learning and development experience preferred. Behaviors: Able to collaborate with clients and key stakeholders to identify learning needs, build out materials and implement them in a way that leads to behavior change. Excellent presence and ability to build and sustain professional relationships at all levels of the organization.> Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr