Agency Operations and Member Engagement Manager

Job Description

Job Description

Help strengthen member relationships, improve operations, and support independent insurance agents across Kansas.

Who We Are

At the Kansas Association of Insurance Agents KAIA we support, advocate for, and serve independent insurance agencies across Kansas. Were a small, supportive team with a positive culture, strong work/life balance, and a shared commitment to helping our members succeed.

Our workplace has the feel of a family-owned small business, with plenty of variety, flexibility, and opportunities to make a real impact. If you enjoy solving problems, improving processes, and working with people who support one another, KAIA may be a great fit.

About the Role

Were looking for an Agency Operations & Member Engagement Manager to support the continued growth of Agency Services Corporation of Kansas ASCK and help strengthen KAIAs connection with members throughout the year.

ASCK helps generate revenue that supports KAIAs products, services, and member-focused programs. In this role, youll improve internal workflows, support operational consistency, create meaningful member touchpoints, and help ensure KAIA members receive responsive, reliable service.

This is a great opportunity for someone who is detail-oriented, curious, dependable, and operationally minded someone who enjoys improving the big picture but is also willing to jump in and help with hands-on service work when needed.

What Youll Do

• Improve internal workflows and operational consistency
• Strengthen member engagement through regular, thoughtful touchpoints
• Support ASCKs continued growth and its role in supporting KAIA programs
• Serve as a helpful, responsive point of contact for KAIA members
• Assist with agency operations, service needs, and program administration
• Help identify opportunities to improve processes, communication, and member experience
• Collaborate with the KAIA team to provide timely, accurate, and professional support
• Participate in KAIA events and member-facing activities

What You Bring

A current Kansas Property & Casualty insurance license is required. Because this role supports member agencies and may assist with service-related work, applicants must already hold an active Kansas P&C license to be considered.

Were also looking for someone who brings:

• Strong follow-through and attention to detail
• A curious, fact-finding approach to solving problems
• Operational mindset with the ability to improve processes
• Comfort interacting with members, agencies, carrier partners, and team members
• Strong written and verbal communication skills
• Ability to manage multiple priorities
• Positive, team-oriented attitude

Bonus Points For:

• Commercial lines service experience
• Experience working in or with an independent insurance agency
• AMS360 experience
• Prior leadership or team coordination experience
• Insurance designations or interest in pursuing them

Annual Base Salary Based on Experience

PTO available on day one - no waiting period

Paid holidays

Employee incentives

Professional development and insurance designation support

"Dress for your day" dress code

Supportive culture and strong work/life balance

Travel opportunities for KAIA events

Health Savings Account

Retirement plan with company match up to 4%

Health Insurance

Disability Insurance

Cell phone and monthly service

Competitive Salary

Bring your energy every day and be prepared to make a difference!

Be a "WE versus ME" team player.