Assistant General Manager

RIVAL BROS: ENSWELL

ASSISTANT GENERAL MANAGER

Full Time, $62,000 (based on experience)

Enswell is an all-day restaurant serving New American comfort food. It boasts a full café program for takeaway or dine in, a comprehensive cocktail menu focusing on local spirits, and a New Liberty Distillery bottle shop. Owned and operated by Rival Bros Coffee Roasters, Enswell connects the coffee expertise and hospitality they are renowned for with culinary excellence in a stunning yet approachable environment.

The Assistant General Manager is a key leadership position at Enswell, serving as the primary partner to the General Manager and helping ensure the seamless execution of every aspect of the guest experience. This role is rooted in hospitality, operational excellence, and a hands-on leadership style that supports both the front and back of house, and leads the private event and catering programs. The Assistant General Manager works closely with the General Manager to oversee daily operations while taking an active role in supporting the bar program and collaborating with the kitchen to ensure smooth communication and service execution. They are expected to have a strong understanding of both beverage operations and culinary service, acting as a bridge between departments to maintain consistency, efficiency, and the high standards that define the Enswell experience. As the second-in-command, the Assistant General Manager helps lead the team by example, stepping confidently into any area of the restaurant where support is needed. Whether managing the dining room, assisting behind the bar, coordinating with the kitchen, or coaching team members through service, they are expected to remain engaged, adaptable, and solutions-oriented. Collaboration is essential to our success. The Assistant General Manager embraces a hands-on approach, fostering teamwork across every department while helping cultivate a culture of professionalism, accountability, and genuine hospitality. This role is instrumental in ensuring that both our guests and our team receive the care, attention, and support that make Enswell exceptional.

Role Summary: 

The Assistant General Manager partners with the General Manager to oversee all aspects of restaurant operations, ensuring operational excellence, financial performance, and an exceptional guest experience. This role provides leadership across both Front of House and Back of House, develops department leaders, and is responsible for executing business objectives while fostering a positive, high-performing culture.

Essential Job Duties:

• Leading daily restaurant operations by supporting floor leadership, managing major guest escalations, reinforcing hospitality and service standards, and ensuring effective communication across all departments.
• Overseeing restaurant staffing and performance by leading BOH recruitment with Exec Chef, partnering on progressive discipline, supporting team development and culture, and providing leadership to managers.
• Managing labor and operational efficiency by overseeing daily labor deployment and adjustments, reviewing labor performance, and coordinating vendor relationships, equipment maintenance, and facility needs.
• Driving operational excellence through oversight of standard operating procedures, inventory support, financial reporting, cost controls, KPI tracking, and execution of company initiatives.
• Managing restaurant programs and partnerships, including private events, catering, bar program execution, and community engagement.
• Ensuring compliance with workplace safety requirements while supporting overall operational compliance and risk management, including RAMP and ServSafe certifications.

Enswell’s Expectations: 

• Lead with integrity, professionalism, and accountability.
• Passion for hospitality and exceptional guest experience.
• Build trust through transparency, collaboration and consistent communication.
• Make thoughtful, timely decisions that balance guest experience with business needs.
• Develop future leaders through coaching and mentorship.
• Drive continuous improvement across all areas of the restaurant.
• Create a workplace where employees feel supported, challenged, and accountable.
• Strong knowledge of products sold in retail bottle shop, cafe, restaurant, bar, and retail coffee program
• Availability to work busiest restaurant shifts including evenings, weekends, and holidays

Qualifications: 

• 3-5 years of progressive restaurant leadership experience 
• Experience leading multiple departments within a full-service restaurant.
• Demonstrated success coaching and developing leaders.
• Strong financial acumen with experience managing labor and operating costs.
• Excellent conflict resolution and guest recovery skills.
• Strong organizational, planning, and project management abilities.
• Ability to remain calm, organized, and solution focused while leading a fast paced hospitality operation.
• Strong leadership, communication and organizational skills
• Knowledge of POS systems, restaurant management software, and reservation software 
• Understanding of restaurant health and safety regulations
• ServSafe Certification and RAMP Certification 

Physical Demands:

• This position will require the employee to periodically lift, push, pull or carry items up to 50 lbs in weight (putting away deliveries of boxes, cold brew kegs, outdoor furniture)
• This position requires the employee to stand for extended periods of time 
• This position will require the employee to periodically climb stairs, ramps or uneven surfaces

Compensation & Benefits:

• Salary & bonus potential 
• Medical, dental and vision available 
• 40 hours Paid Sick Leave (City) 
• 80 hours Paid Time Off
• 401(k) Savings Account (3% Matching)
• Free bag of coffee every week!
• Free personal drinks any time & family meal on shift

We operate on an elevated level of hospitality and always expect to put our best foot forward. The scope of this position is subject to change due to market conditions and you may be asked to perform additional duties outside of your job description from time to time in order for the restaurant to operate smoothly.