IT Support Specialist - Part Time

IT Support Specialist

Pain Specialists of Austin ("PSA" or "Company") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. PSA is growing rapidly. We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives.

As our IT Support Specialist, you will interact with Pain Specialists of America employees over the phone, in person, via video conferencing, or through remote sessions to resolve reported issues. To ensure success as an IT Support Specialist, qualified candidates will possess extensive experience in providing IT support in a fast-paced environment. This position will require a person who is professional in appearance and personality as they will interact with various teams and leadership across the organization. A successful candidate will have extensive customer service, technical support, and troubleshooting experience as it applies to computers, networking, IP telephony, AV, and applications.

This is a part-time, hybrid position and will average 20-28 hours per week. The facility address is 4100 Duval Rd. Bldg 3 Ste 200 Austin, TX 78759.

Detailed Responsibilities:

• Meticulously manages hardware and software inventory management and administration
• Performs onboarding and off-boarding tasks for employee lifecycle management, including account management, system access, computer provisioning, etc.
• Travels to and supports practice facilities' projects as they arise, including office relocation and build out, audio visual and workstation set up, troubleshooting of network issues or technical equipment, etc.
• Provides technical support to employees locally and remotely, and manage issues and service requests received through a ticketing system
• Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems. Determines source of problem(s) and classifies level, priority, and nature
• Works collaboratively and constructively with all team members, able to balance multiple work streams with moderate complexity
• Stages and deploys hardware, and configures software to help with system and hardware issues
• Self-manages time efficiently and demonstrates effort by assuming responsibility and taking initiative
• Works closely with internal teams on customer-impacting issues and escalates when appropriate
• Assists in creating technical solutions, such as upgrade and migration plans
• Develops professional relationships with our product partners and understands their escalation procedures
• Performs other related tasks as new projects are identified
• Possesses the skills necessary to work in and navigate Microsoft Office365 and Azure

The Competencies You'll Need:

• Must be comfortable with all facets of computer setup, hardware and software installation, peripherals, and have basic server and network knowledge
• Experience finding causes of problems and quickly determining efficient solutions
• An understanding of the healthcare industry and knowledge of HIPAA and PHI
• Experience with RMM tools

Requirements

• HS Diploma or equivalent required
• Associates degree or higher preferred (or 3+ years of relevant experience in lieu of degree)
• IT Certification preferred (ex. CompTIA IT Fundamentals+, CompTIA A+, etc.)
• Must have strong troubleshooting methodology
• Must have experience with Windows and Mac Operating Systems
• Must have experience with working in a help desk environment
• Must travel when required, must have access to a personal vehicle to travel between worksites and locations as requested
• Ability to lift up to 50 pounds