⚡ Customer Service Representative (Call Center)

Job Description

Job Description

⚡ Customer Service Representative (Call Center)

Plugz Electric – Family-Owned | Fast-Growing | High-Energy Team

About Plugz Electric

At Plugz Electric, we’re a family-owned and operated electrical company built on trust, reliability, and doing right by our customers and our team. We’re growing fast and building a team that thrives in a high-performance, fast-paced environment .

The Role

We’re hiring a Customer Service Representative (CSR) to join our call center team. This is a high-volume, fast-paced role where you’ll handle both inbound customer calls and outbound speed-to-lead follow-ups .

When a new lead comes in, speed matters —you’ll be expected to respond within minutes.
This is a role for someone who can move quickly, stay organized, and confidently engage customers.

What You’ll Do

• Answer inbound customer calls and respond to inquiries 
• Make outbound calls to new leads quickly (speed-to-lead follow-up)
• Schedule service appointments efficiently and accurately 
• Handle multiple conversations and tasks at once 
• Maintain accurate data entry and job details 
• Communicate clearly with customers and internal teams 
• Deliver a high-quality, professional customer experience 

✅ What We’re Looking For

• Dependable and reliable – you show up and perform consistently 
• Thrives in a fast-paced, ever-changing environment
• Confident on the phone ( both inbound and outbound calls ) 
• Strong communication skills ( must speak English proficiently ) 
• Ability to multitask and stay organized under pressure 
• Positive attitude and team-first mindset 
• Electrical or home services experience is a plus (not required)

Requirements

• Must be located within 60 minutes of our office
• Open to a hybrid schedule (in-office + remote) 
• Available for evenings and/or weekends as needed 

Compensation & Performance Bonus

• $16–$22 per hour (based on experience) 
• Performance-based bonus structure tied to results 

Bonus Opportunities:

• Bonus for appointments booked from inbound + outbound calls 
• Bonus for speed-to-lead response time (quick follow-up wins) 
• Bonus for show rate / quality bookings

Top performers can significantly increase their earnings based on performance.

Perks

• Office snacks provided
• Supportive, family-oriented team culture 
• Fast-growing company with real advancement opportunities

Why This Role is Different

This isn’t just answering phones—this is a high-impact, performance-driven role where:

• Your speed and communication directly drive revenue 
• You are rewarded for results—not just showing up 
• You have a clear path to grow within the company 

⚡ If you’re someone who:

• Moves fast 
• Communicates confidently 
• Thrives under pressure 
• Wants to be rewarded for performance 

We want to hear from you.