Robot Service Operations Specialist / Coordinator, North America

Job Description

Job Description

Agile Robots is a global leader in industrial and humanoid robotics and physical AI, integrating advanced machine learning and robotic vision to redefine the future of work. Headquartered in Munich with a global workforce of 3,000+, we are expanding our North American team. We create fast time-to-market solutions for the automotive, consumer electronics, healthcare, and service industries, and our products are known for their precision, reliability, and ease of integration.

Role Overview

As we scale our North American operations, we are looking for an Operations Specialist and Coordinator to own and continuously improve the operational, logistics, inventory, ERP, and vendor-management backbone of our service center. This is a high-ownership role centered on planning, analysis, and decision-making. You will help to define how the service center runs, select and manage the vendors and carriers we depend on, own our inventory and demand strategy, and serve as the North American operations point of contact with our Munich headquarters and worldwide sites. You will exercise independent judgment daily on matters that directly affect service levels, cost, and compliance, partnering closely with our Robot Service and Support Engineers to keep parts, systems, and payments flowing. You are joining a small and growing team with a start-up mentality, where everyone roll’s up their sleeves and takes on any task required to keep operations running smoothly. Therefore, this role directly encompasses all warehouse operations, including hands-on management and processing of incoming and outgoing deliveries.

Requirements

Key Responsibilities

• Process and systems ownership. Own and continuously improve the service center’s logistics, inventory, ERP, and finance-support workflows; design, document, and maintain the standard operating procedures for North American operations.
• Vendor and carrier management. Select, evaluate, and negotiate terms with carriers, freight forwarders, customs brokers, calibration vendors, and parts suppliers; make sourcing and vendor decisions and manage those relationships end to end.
• Demand and inventory planning. In partnership with Operations, manage demand forecasting and inventory strategy; set reorder points and safety-stock levels; and make stocking, allocation, and disposition decisions that balance cost against service commitments.
• Customs and trade compliance. Serve as the service center’s decision-maker on import and export compliance, interpreting requirements and resolving complex shipment and documentation issues using independent judgment.
• Spend analysis and cost control. Capture & analyze operational spend and expense data, identifying cost-reduction opportunities and making budget and process recommendations to leadership.
• ERP ownership. Own SAP/ERP operations and data governance for the service center (purchase orders, sales orders, inventory movements, payments and vendor records), ensuring accuracy and driving process improvements across the system.
• Performance and reporting. Help to define, track, and create efficiencies, analyzing performance and leading continuous-improvement initiatives.
• Cross-functional coordination. Act as the North American operations point of contact with home-o ice teams (Sales, SCM) in Munich, coordinating across time zones and representing the service center’s operational interests.
• Oversight and exceptions. Oversee shipping, receiving, and inventory transactions, reviewing accuracy and resolving exceptions; direct the work of the warehouse and logistics operations in coordination with Customer Support and carriers.
• Tools and calibration. Oversee tool inventory, calibration schedules, and certification tracking, managing the associated vendor relationships and ensuring compliance.
• Occasional coverage. Provide hands-on support during peak periods or coverage gaps as needed.

Experience & Attributes

• Education. Bachelor’s degree in business administration, supply chain management, logistics, or accounting preferred; an associate degree with substantial relevant experience will be considered.
• Experience. 4+ years in operations, logistics, supply chain, or inventory management, ideally in a technical, manufacturing, or hardware environment, including demonstrated ownership of vendor relationships, planning, or process design. Exposure to accounts payable or expense analysis is strongly preferred.
• Judgment and autonomy. A track record of making independent operational decisions on matters of significance (vendor selection, planning, compliance, spend) with limited day-to-day supervision.
• Systems. Hands-on experience with SAP or a comparable ERP (inventory movements, POs, sales orders, invoice processing) and strong spreadsheet and analysis skills for reconciliation, reporting, and forecasting.
• Logistics and trade. Experience coordinating domestic and international shipments, including customs documentation and working with freight forwarders, carriers, and import agents.
• Communication. Clear, professional written and verbal communication for coordinating across customers, vendors, carriers, customs agents, and home-office teams in Munich while comfortably working across time zones.
• Physical requirements. Ability to repeatedly lift and move packages and equipment weighing up to 50 lbs, and use team lifts or material handling equipment for heavier items.

Classification and Compensation

• Employment type. Full-time, exempt (salaried).
• Salary range. $95,000 to $135,000 USD per year, depending on experience and location within the North Bay and San Francisco Bay Area.

Benefits

• Performance-based bonuses. 
• Comprehensive benefits package, including health, dental, vision insurance, and Safe Harbor 401k. 
• Generous paid time off and paid holidays. 
• Opportunities for professional development and continuous learning in cutting-edge robotics technology. 

Agile Robots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

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