Senior Software Development Engineer in Test

Role Description

We are looking for a SDET to help modernize quality engineering for our Accident Management platform. This is a hands-on engineering role focused on:

• Test strategy
• Automation-ready test case design
• Release confidence
• Close partnership with product and software engineering

You will report into the Accident Management engineering leadership team and work directly with:

• Front-end
• Backend
• QA
• Automation
• Product
• Support partners

Your responsibilities include:

• Joining grooming, design, and delivery meetings
• Asking quality, edge-case, observability, and release-readiness questions early
• Translating product intent into clear acceptance scenarios, test cases, automation plans, and measurable release gates

This is not a manual QA role and not an automation-only role. Your job is to create the quality engineering system around existing QA automation engineers, clarifying:

• What needs to be tested
• Where it should be tested
• What evidence proves readiness
• How automation should be structured
• How engineering can prevent issues before QA becomes the last line of defense

The ideal candidate is a software engineer who specializes in quality, capable of:

• Writing and reviewing automation code
• Designing frameworks
• Understanding API and UI behavior
• Reading logs
• Working through CI failures
• Writing excellent test cases
• Influencing product and engineering decisions before problems reach production

Qualifications

• Bachelors Degree - Computer Science or related field
• 4+ years of professional software engineering, SDET, or quality engineering experience
• Strong hands-on automation experience across UI and API layers, preferably with Playwright, Cypress, Selenium, pytest, or similar tools
• Ability to write production-quality test automation and review automation/framework code written by others
• Experience designing test frameworks, test data strategies, tagging conventions, CI gates, and regression/smoke suites
• Strong ability to write clear, executable test cases and acceptance scenarios for complex business workflows
• Engineering fluency across front-end applications, backend APIs, service contracts, authentication, logs, CI/CD, and observability
• Ability to join product and engineering meetings and ask useful questions before requirements become code
• Practical experience with Jira-linked test management tools such as Zephyr, TestRail, Xray, Allure, or equivalent systems
• Strong debugging skills: CI failures, flaky tests, environment mismatches, data issues, API failures, authentication issues, and production-like incidents
• Ability to balance speed and rigor: know what must be automated now, what can stay manual temporarily, and what evidence is enough for release confidence
• Strong communication skills with product, engineering, QA automation, manual QA, offshore/nearshore teams, support, and leadership
• Willingness to be hands-on while also leading process

Requirements

• Own quality strategy for Accident Management features from product intake through production readiness
• Join product grooming, engineering design, sprint planning, and release-readiness meetings as the onshore quality engineering lead
• Ask direct questions about edge cases, acceptance criteria, test data, observability, rollback, client impact, and success metrics
• Convert ambiguous product requirements into plain-English acceptance scenarios and automation-ready test cases
• Write test cases with clear preconditions, steps, data setup, expected results, priority, tags, and traceability back to Jira
• Partner with QA automation engineers in South America to turn test cases into Playwright/API automation and reliable regression coverage
• Review automation PRs and framework changes for maintainability, reliability, test layering, and signal quality
• Define when behavior belongs in unit, component, API, contract, synthetic, or end-to-end testing
• Strengthen test management and reporting through Zephyr, TestRail, Xray, Allure, or similar tooling
• Improve CI/CD quality signals with GitHub Actions, automated reporting, historical run tracking, and actionable failure triage
• Partner with developers to design testable software, build test harnesses, mock integrations, and reduce manual validation burden
• Define release-readiness evidence for staging and production launches, including smoke/regression scope, logs, dashboards, monitoring, synthetic checks, rollback criteria, and UAT/client evidence
• Debug production-like issues across UI, APIs, authentication, environment configuration, test data, integrations, logs, and monitoring tools
• Mentor developers and QA partners on scenario-driven testing, quality-first engineering, automation patterns, and practical AI-assisted test generation
• Help the team move from reactive QA at the end of delivery to quality engineering embedded throughout the SDLC

Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually
• Family Support: Parental planning benefits to assist associates through life’s milestones
• Bonus/Incentive Programs