Ford Parts and Service Assistant

Job Description

Job Description

Description:

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Prineville. We are looking for a Parts & Service Assistant to join the team. At Ford Prineville, our parts and service department assists throughout the Prineville community by selling OEM and aftermarket parts to our clients.

Some of the benefits of working with Kendall are:

• Competitive pay
• Career path development opportunities
• Competitive paid time off
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

This is a hybrid position working in both our parts department and service department.

Service position:

Interface with customers and service technicians to identify and sell vehicle repairs and maintenance in the Quick-Lube Service.
Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information.
Verify that work is properly diagnosed and performed.
Input and maintain vehicle and customer information in computer system.
Use telephone, Email and other means to communicate with customers and vendors.
Schedule appointments.
Maintain professional appearance of work area.
Other tasks as assigned.

Parts position:

Maintain parts inventory records by checking in freight.
Stock shelves with parts inventory.
Deliver parts.
Assist customers and technicians with part needs and information.

Create invoices and credit memos for parts.
Process orders, returns, and warranties.
Replace vehicle light bulbs and wiper blades.
Seasonal tire changes- mount and balance tires.
Back up shop with light mechanical work.
Knowledge of local roads to shuttle customers to in-town destinations.
Wash customer vehicles
Maintain shop cleanliness.
Additional tasks as assigned.

Work is generally performed indoors. Some work is in a shop environment, and may have exposure to cool or hot conditions, elevated noise levels, and fumes and. May spend most of work shift working with PCs and video display screens. Use telephone frequently. Standing/walking for short distances: 1/2 to entire work shift on hard surfaces. Sitting: Up to 1/4 of work shift on high or low elevation stool or in vehicle. Carrying: frequently, up to 20 pounds for up to 200 feet; rarely, up to 50 pounds for up to 20 feet.
Lifting: frequently, up 20 pounds; rarely, up to 50 pounds. Bending and twisting: occasionally, to access some storage areas.

Squatting/kneeling: occasionally, on hard and soft surfaces. Climbing: rarely, ladders to six feet. Reaching above shoulder height: occasionally. Hearing and speech capability adequate to converse with clients in person and by telephone. Sight adequate to locate and identify clients, perform duties, and identify shop conditions and hazards

A valid driver's license and clean driving record.