Sr. Manager, Operations Training, Popeyes Louisiana Kitchen, US&C

Sr. Manager, Operations Training

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary: The Sr. Manager, Operations Training leads the strategy, development, and execution of scalable training programs for restaurant teams. This role sits at the intersection of restaurant operations and training, translating business priorities into clear, practical, and field-ready solutions that improve execution and performance. You will own training initiatives from intake through launch, ensuring all content is brand-aligned, operationally relevant, and delivers measurable impact in restaurant.

This is a hands-on leadership role requiring strong ownership, speed, attention to detail, and the ability to build high-quality training in a fast-paced environment. This role is ideal for someone with strong restaurant operations experience who has built training programs or demonstrated the ability to quickly develop high-quality training that drives performance. This position reports to the Director, Operations Training, and has direct reports.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.

Roles & Responsibilities:

Project Leadership & Execution

• Own training initiatives from intake through launch, including scoping, prioritization, timelines, and stakeholder alignment.
• Manage multiple projects simultaneously, balancing short- and long-term priorities in a fast-paced environment.
• Build and maintain project plans, milestones, and deliverables to ensure on-time execution. Identify risks, adjust timelines, and communicate progress clearly to stakeholders.
• Partner cross-functionally (Operations, Marketing, Technology, Culinary, Field) to align priorities and deliver solutions that support business initiatives.
• Oversee development of job aids, SOPs, eLearnings, video-based modules, and facilitator-led content that improves execution in restaurants.
• Partner with field leaders to validate training effectiveness and ensure usability in real restaurant environments.
• Adapt quickly to changing priorities and business needs.

Strategic Training Leadership & Learning Experience Design

• Own the strategy and development of training programs for restaurant operations, including hourly team members, managers, and above-restaurant leaders.
• Build high-quality training materials (presentations, job aids, eLearnings, and facilitator guides) that are clear, structured, and visually polished, and ready for field use.
• Translate complex operational processes into simple, executable training.
• Own training programs end-to-end – from concept through rollout and iteration.
• Apply structured approaches and repeatable processes (e.g., ADDIE, SAM) to improve consistency and scalability of training.
• Ensure all content reflects brand standards and supports real restaurant execution
• Leverage data, feedback, and field insights to continuously improve training effectiveness.

Team Leadership & Training Operations

• Coach, mentor, and manage direct reports and contractors to ensure high-quality, consistent deliverables.
• Set a high bar for quality, speed, and attention to detail across all training materials.
• Provide clear, actionable feedback to improve team output.
• Oversee LMS administration, ensuring training is accessible, organized, and easy for restaurant teams to use

Skills:

• Strong PowerPoint skills with the ability to create clear, structured, and visually polished training materials
• Experience with design tools (e.g., InDesign, Adobe Creative Suite) and video production/editing software (i.e., Premiere Pro), or ability to learn quickly
• Understanding of how to effectively train and coach learners in operational environments
• Strong attention to detail and organization in content development
• Ability to translate operational complexity into simple, actionable training
• Experience implementing adult learning methodologies (e.g. ADDIE/SAM) and theories
• Ability to influence and partner with cross-functional stakeholders, including senior leaders
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Comfortable operating with ambiguity and shifting priorities
• Fast learner with the ability to ramp quickly in new areas

Qualifications:

• 7+ years of experience in restaurant operations, training, or a combination of both
• Experience building training materials (e.g., presentations, guides, or eLearning) required
• Experience owning or leading training programs from development through rollout preferred
• Prior experience as a restaurant leader (e.g., Area Leader, Field Trainer) or in Corporate L&D preferred
• High-performing operators with demonstrated initiative to build training capability are encouraged to apply
• Strong written and verbal communication skills with the ability to support cross-functional teams
• Strong organizational and project management skills
• Bachelor's degree in Education, Instructional Design, Business, or related field preferred
• ATD Training Skills Certification or equivalent certification preferred
• Ability to travel up to 20% as needed