Field Service Engineer - Parcels

Field Service Engineer - Parcels As a subsidiary of Toyota Industries, Vanderlande North America is a global leader in material handling system manufacturing, design, installation, and service for e‑commerce, parcel delivery, and air transportation. The Field Service Support Engineer (FSE) is a hybrid role that combines hands‑on field service support with technical subject‑matter expertise, based out of the Marietta, GA headquarters. Responsibilities Field Operations (50%) Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis. Execute corrective maintenance activities, ensuring timely resolution within defined service windows. Respond to emergency service calls with minimal notice to restore operational continuity. Diagnose and resolve electrical, mechanical, and controls‑related issues on parcel handling systems. Act as a Field Supervisor for small RMR (Repair, Maintenance, Retrofit) projects, coordinating on‑site activities, managing subcontractors and site safety, and ensuring quality and timely delivery. Maintain clear documentation of service activities, findings, and recommendations. Build strong customer relationships through professional on‑site engagement. Technical Support & SME Functions (50%) Provide 2nd and 3rd line technical support for service desk escalations and customer cases. Lead or support complex troubleshooting and root‑cause analysis activities remotely or on‑site. Handle technical service requests, including system optimization, upgrades, and modifications. Serve as a Subject Matter Expert (SME) for parcel systems within the organization. Deliver technical training programs at the Innovation Center in Marietta, on‑site at customer facilities, and for internal teams (service, engineering, sales). Contribute to continuous improvement initiatives, documentation, and knowledge sharing. Qualifications & Experience Associate’s or Bachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or related field (or equivalent experience). Minimum 3–5 years of experience supporting electromechanical or material handling systems. Strong knowledge of electrical systems (PLCs, controls, sensors, drives) and mechanical systems (conveyors, motors, assemblies). Proficiency in troubleshooting methodologies. Ability to work independently and collaboratively in fast‑paced environments. Preferred Qualifications 5+ years supporting automated material handling or parcel systems. Experience in parcel, logistics, or material handling industries. Familiarity with Siemens or Allen‑Bradley PLC diagnostics. Experience supervising field projects or delivering technical training. Competencies Strong communication and customer service skills. Excellent analytical and troubleshooting abilities. Solution‑oriented mindset with strong problem‑solving skills. Ability to prioritize tasks and adapt to changing business needs. Travel Requirements Travel up to 50% across North America, including short‑notice assignments and customer site support. The role will be based out of Vanderlande’s North America headquarters in Marietta, GA between assignments. Physical Requirements Ability to climb a 2‑story ladder. Ability to walk a mile in 20 minutes. Ability to lift up to 30 lbs. Comfortable working in office, factory, and construction environments. Equal Opportunity Statement Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr Vanderlande Industries B.V.