Salesforce Enablement Manager (CRM Manager)

Introduction

Werfen is a growing family-owned innovative company founded in 1966 in Barcelona Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis Acute Care Diagnostics Transfusion Autoimmunity and Transplant. Through our Original Equipment Manufacturing (OEM) business line we research develop and manufacture customized assays and biomaterials. We operate directly in 30 countries and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe and our workforce is more than 7000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas our commitment to customers and our dedication to innovation and quality. Were passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Job Summary

The Salesforce Enablement Manager for Werfen North America is responsible for driving the roll out effectiveness and adoption of the Salesforce platform across North America Commercial Operations. This role plays a pivotal part in supporting the strategy and roadmap for the platform in partnership with Global Commercial Operations and Information Technology (IT) teams with a focus on enabling teams through optimized tools training and strategic initiatives. The Salesforce Enablement Manager will act as a change agent within North America Commercial Operations to drive continuous improvement and establish best practices for the organization. This individual will focus on optimizing user experience and maximizing Salesforce adoption to drive business results across North America Commercial Teams.

Responsibilities

Key Accountabilities

• Lead the roll out of to the North America Commercial Teams in close partnership with Worldwide Commercial Operations IT and consulting partners
• Lead training communication and adoption efforts ensuring strong alignment with Sales Marketing and Service leaders driving accountability
• Partner with commercial users to optimize business process gather business requirements review user stories and manage documentation testing and on-time delivery of system roll out and ongoing prioritized improvements
• Analyze system performance metrics ensure data quality and usability and recommend process improvements to enhance user experience and business outcomes
• Design and build dashboards that give insights into commercial adoption and leverage to develop and reinforce enablement strategies
• Lead North America strategy including building a commercial roadmap and driving ongoing system enhancements that increase adoption and enable Commercial Operations efficiency and effectiveness
• Manage priorities of projects and enhancement requests ensuring alignment to strategic objectives
• Responsible for creation and maintenance of training and educational materials.
• Serve as main point-of-contact for user issues and support including documentation of break fix issues and drive to resolution
• Keep abreast of new features best practices and provide recommendations for adoption and business process impacts
• Performs other duties and responsibilities as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Networking/Key relationships

• Key stakeholders in Commercial Operations Sales Marketing Service Applications and IT Solutions
• Client Services
• Finance Partners
• Global Commercial Operations
• IT Commercial Business Partners

Qualifications

Minimum Knowledge & Experience for the position:

Education:

• Bachelors degree in Business Administration Marketing IT or related field required.

Experience:

• 7 years of experience in sales software implementation and or support commercial field support or related field required.
• experience required Administrator Certification preferred.
• Experience in medical diagnostics medical devices or healthcare technology preferred.

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

• Strategic thinker with a strong business acumen and ability to translate strategy into execution
• Strong understanding of commercial operations CRM systems go-to-market models and business process design
• Exceptional stakeholder management skills with the ability to engage influence and align cross-functional teams and executives
• Strong communication and storytelling skills with the ability to simplify complex information for diverse audiences
• Exceptional attention to detail customer service and results orientation
• High level of business acumen and history of driving tangible results within a global multi-division organization
• Demonstrated ability to think critically about programs or process changes and provide recommendations for improvement

Travel requirements:

Ability to travel up to 15% both Domestic & International Required.

The annual base salary range for this role is currently $130000 range to $165000 range. Individual employee compensation will ultimately depend on factors including education relevant experience skillset knowledge and particular business needs.

This role is eligible for medical dental and vision insurance 401k plan retirement benefits with an employer match as well as paid vacation and sick sales roles are eligible for participation in a commission plan and our managementand select professional rolesare eligible for a performance-based bonus.

Closing

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination harassment or retaliation based upon an individuals race color religion gender sexual orientation gender identity/expression national origin/ancestry age mental/physical disability medical condition marital status veteran status or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process please contact for assistance.

We operate directly in over 30 countries and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7000 employees around the world comprise our Werfen team.

Required Experience:

Manager