Senior Business Systems Analyst

Senior Business Systems Analyst

As a Senior Business Systems Analyst, you will serve as the primary liaison between business stakeholders, IT teams, and external vendors to support and enhance critical ERP and supply chain systems. You will own the day-to-day administration, support, and improvement of platforms such as NetSuite and warehouse management solutions while helping drive operational efficiency across the business. In this role, you will gather business requirements, coordinate projects, manage system enhancements, and ensure solutions align with business objectives and process requirements. You will also play a key role in preparing the organization for future ERP transformation initiatives, including SAP adoption. This is a compelling opportunity to influence enterprise business processes, partner closely with business leaders, and help shape the evolution of core business systems.

Key Responsibilities:

• Serve as the primary functional owner for ERP and supply chain platforms, including managing product backlogs, support activities, enhancements, and system priorities.
• Partner with business stakeholders to gather requirements, evaluate business processes, identify improvement opportunities, and translate needs into actionable system solutions.
• Coordinate and support projects through the full lifecycle, ensuring alignment with organizational priorities, project milestones, and IT standards.
• Manage relationships with external vendors, including ongoing support, enhancement work, project delivery, issue resolution, and roadmap alignment.
• Support Tier 2 application issues and escalations for ERP and warehouse management platforms, coordinating resolution efforts across internal and external teams.
• Facilitate user acceptance testing, functional testing, and regression testing to validate system changes and ensure successful deployment.
• Coordinate system enhancements, releases, and change activities while communicating impacts, timelines, and expectations to stakeholders.
• Maintain documentation, including business requirements, workflows, user stories, process documentation, release notes, and knowledge base materials.
• Collaborate with business and technical teams to optimize end-to-end operational processes across order management, purchasing, inventory, and supply chain functions.
• Monitor project progress, identify risks or issues, and proactively drive resolution to maintain delivery timelines and business objectives.

Desired Competencies:

• Business Acumen: You understand how your work impacts financial performance, operational efficiency, and organizational goals, and you make decisions with the broader business context in mind.
• Communication: You clearly convey information, ideas, and expectations to diverse audiences, adjusting your message to ensure understanding and alignment.
• Collaboration: You work effectively with others across functions and levels, contributing to shared goals while respecting different perspectives.

Qualifications:

• Bachelor's degree in Management Information Systems (MIS), Business Administration, or a related field.
• 5+ years of progressive experience as a Business Systems Analyst or in a related role.
• Minimum 1 year of experience supporting or administering NetSuite ERP.
• Experience gathering business requirements, translating business needs into system solutions, and supporting process improvement initiatives.
• Experience supporting ERP systems and business applications within a variety of functional areas.
• Experience coordinating projects, managing priorities, and partnering with cross-functional teams and external vendors to deliver business solutions.
• Knowledge of business process flows across functions such as order management, purchasing, inventory management, warehousing, or financial operations.
• Experience conducting functional testing, regression testing, user acceptance testing, and release validation activities.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience with SAP ERP and warehouse management systems (WMS) preferred; NetSuite professional certifications (e.g., NetSuite Administrator, SuiteFoundation, or ERP Consultant) are a plus.
• Candidate must be local to the Rigby, ID area or willing to relocate.
• Hybrid work environment: In-office on Tuesday, Wednesday, and Thursday; work from home on Monday and Friday.
• This position is not eligible for sponsorship.