Full-Time Recover Payment Specialist for a Massage, Stretch, and Skin Care Services company

Qualifications 2 to 3 years of desktop support experience Strong written English for US-based customers Prior experience supporting an e-commerce or marketplace business Proficiency with Zendesk (or similar helpdesks) Experience handling payment, refund, or payout-related inquiries Resourcefulness: Ability to find context independently and maintain a solution-oriented mindset. Clear communication skills for interacting with both customers and internal team members. Analytical skills: A trendseeker who notices patterns in issues and proactively raises them to management. Ability to understand user pain points and put yourself in the customer's shoes. Strong attention to detail Responsibilities Outbound Conversational Drive: Proactively initiate outbound calls to members and prospects, guiding the conversation from greeting to secured booking by building quick rapport and steering the call naturally. Consultative Sales & Retention: Identify members with only one or two services remaining on their current membership. Offer promotions and successfully upsell new membership tiers or enhancement services (e.g., aromatherapy, Total Body Stretch, facials). Appointment Management: Proactively confirm upcoming appointments to minimize no‑shows and same‑day cancellations. Payment Recovery: Reach out to members regarding failed credit card transactions (suspended membership dues) to resolve billing issues and secure outstanding funds. Empathic Communication: Handle sensitive membership billing and scheduling discussions with empathy while maintaining the clinic’s business interests. Adaptive Support: Manage ad hoc administrative or member-facing requirements as the role evolves. Tech Requirements Reliable hardware: A reliable computer (at least an i5 processor) and a stable high-speed internet connection. Professional workspace: A quiet, cozy workspace to handle calls and chats. Schedule flexibility: Flexible with work schedule to support clinic hours, including some evenings and weekends. Nice to Have Experience navigating different CRMs and using a power dialer/calling tool. Zenoti and Mojo Dialer experience would be a plus. Notes Only shortlisted candidates will be contacted. Kindly fill out this Skills Assessment form. #J-18808-Ljbffr LTVplus