Systems Support Technician

Systems Support Technician This position requires a Public Trust clearance. Role Overview: As a Client Support Technician (CST) responsible for sustaining, troubleshooting, and repairing unclassified technical training IT network information systems. This role requires advanced proficiency in tier 2 software support, backend infrastructure diagnostics, and enterprise directory management. Compensation & Benefits: Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Responsibilities Include: Diagnose issues beyond the scope of Level 1 support, requiring backend infrastructure knowledge, log analysis. Configure, install, and troubleshoot approved laptops, desktops, printers, network-connected copiers, scanners, immersive training devices, and other office IT equipment. Manage OS imaging, software packaging, and system deployment for new and existing devices. Execute Department of the Air Force Standard Desktop Configuration (DAF SDC) and commercial non‑SDC updates and patching. Manage enterprise directories (e.g., Active Directory). Resolve network‑related trouble tickets and manage domain computer accounts. Provide software support, specializing in software associated with the SDC (e.g., MS Office, Adobe, authorized Web Browsers). Perform maintenance consistent with manufacturer warranties to maintain the integrity of the Return Merchandise Authorization (RMA) process. Coordinate and manage project tasks to ensure project delivery within allotted timelines. Performs other job‑related duties as assigned. Experience, Education, Skills, Abilities requested: Security+ certification. Must maintain technical and management certifications. Excellent communication skills, both oral and written. Ability to work independently in a fast‑paced environment. Strong quantitative analysis and critical thinking skills. Must pass pre‑employment qualifications of Cherokee Federal. Must be a U.S. Citizen. Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our affirmative action and equal opportunity employer statement, and accommodation request. Cherokee Federal is a military‑friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Many of our job openings require access to government buildings or military installations. Candidates must pass pre‑employment qualifications of Cherokee Federal. #J-18808-Ljbffr