FRONT DESK SUPPORT

Southside Behavioral Health provides individualized culturally competent care in our communities, by supporting wellness and quality of life in a recovery-oriented environment and professional manner. Covering the counties of Halifax, Mecklenburg and Brunswick, VA. Our behavioral health services are backed with community involvement and values. SBH is seeking a qualified Front Desk Support individual who provides comprehensive front desk support services to all clinical staff, inclusive of: entering (and accessing) client data into the agency’s electronic health records (EHR) system in accordance with Board policies and procedures, scanning, maintaining and updating of protected health information (PHI) records, performing administrative intake services for new clients, receptionist duties, scheduling client services, maintaining staff schedules and appointments as required, telephone services (screening, directing calls, taking messages, etc.), and assisting supervisor with special projects, data collection and other duties as needed. Covers front desk duties during SBH extended hours (5pm-7pm) on Tuesday and/or Thursday evenings. Responsibilities Enters client data into the agency’s EHR system and performs new client administrative intake services. Maintains accurate client records (open, closed and pending) and ensures that pre-existing documentation is scanned and attached in the appropriate file folder in the EHR system. Verifies client Medicaid and Medicare eligibility. Schedules daily appointments for staff, as necessary; documents/takes client referral information and schedules intake appointments with appropriate personnel and maintains client waiting list, as needed. Receives/posts payments, makes daily deposits, and maintains a petty cash fund. Performs mail duties as required: pick-up, sorting and distribution. Qualifications High school diploma or equivalent required Previous clerical and/or secretarial experience preferred Must meet all criminal background and drug screening requirements. Valid driver’s license and safe driving record, required. As an equal opportunity employer, women, minorities, people with disabilities and veterans are strongly encouraged to apply. Benefits and Perks Personal Development Flexible Work Practices Employee Resources Benefits/perks may vary depending on the nature of your employment. #J-18808-Ljbffr