Guest Experience Associate - Australian Wellness Spa

City Cave Southlake

Job Description

Benefits:

Wellness Perks
Flexible schedule

Help people feel their best, every single day.

At City Cave Southlake, we believe wellness should be accessible, relaxing, and life-changing. We offer Float Therapy, Infrared Sauna, and Massage Therapy in a luxury spa environment focused on helping our guests recover, recharge, and feel amazing.

We’re looking for a positive, energetic Guest Experience Associate who enjoys connecting with people and delivering exceptional hospitality. This is much more than a front desk position, you’ll guide guests through their wellness journey while helping them discover services that fit their needs.

What You’ll Do

Welcome every guest with genuine warmth and enthusiasm
Explain our wellness services and help guests choose the best experience
Conduct spa tours and educate first-time guests
Answer phones, texts, and emails professionally
Schedule appointments using our booking software
Recommend memberships, packages, and retail products
Prepare float suites and sauna rooms between guests
Maintain cleanliness and organization throughout the spa
Restock supplies and assist with opening and closing duties
Follow up with guests after their visit
Work as part of a supportive, positive team

What We’re Looking For

Friendly and naturally outgoing
Passionate about health, wellness, and helping others
Comfortable educating guests and making recommendations
Detail-oriented and organized
Dependable and punctual
Able to multitask in a fast-paced environment
Professional in both appearance and communication
Willing to learn new wellness concepts
Available evenings and weekends

Previous experience in hospitality, luxury retail, fitness, spas, hotels, or customer service is preferred but not required.

What We Offer

Complimentary wellness services
Flexible work schedule
Positive, team-oriented work environment
Opportunities for advancement into leadership roles

Our Mission

Our mission is simple, help every guest leave feeling better than when they arrived. If you’re passionate about hospitality, wellness, and making a difference in people’s day, we’d love to meet you.

Apply

Vacancy posted 6 days ago

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