Customer Service Representative

Job Description

Job Description

Join Our Team as a Customer Service Representative!

Looking for a role where you can make a difference every day? PETOSKEY PRETZEL CO, located in beautiful downtown Traverse City, MI, is searching for a friendly and enthusiastic Customer Service Representative to join our growing team. If you love working with people and have a passion for delivering excellent service, we’d love to hear from you!

At PETOSKEY PRETZEL CO, we’re all about creating a warm, welcoming environment while serving up delicious, freshly made pretzels. We take pride in our commitment to quality, community, and exceptional customer experiences. Our team is like family, and we’re excited to welcome someone who shares our values and enthusiasm for great service.

As a Customer Service Representative, you’ll be the face of our company, ensuring every guest has a memorable experience. Your day-to-day responsibilities will include:

• Greeting customers with a smile and providing outstanding service.
• Taking orders accurately and efficiently.
• Preparing and serving our signature pretzels and beverages.
• Handling cash and card transactions responsibly.
• Assisting with maintaining a clean and organized workspace.
• Supporting team members to ensure smooth daily operations.

We’re not asking for years of experience—just bring your positive attitude and willingness to learn! Here’s what will make you a great fit:

• Strong communication and interpersonal skills.
• A friendly, approachable demeanor and a passion for great customer service.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Reliability and a strong work ethic.
• No prior experience required—just a desire to grow and succeed with us!

At PETOSKEY PRETZEL CO, we believe in fostering a supportive and fun workplace where everyone feels valued. While the tips are great ... we don’t offer additional benefits at this time, but you’ll gain:

• The opportunity to be part of a close-knit, community-focused team.
• Hands-on experience in customer service and food preparation.
• A chance to grow with a company that values your contributions.

We’re a team that thrives on collaboration, positivity, and a shared passion for what we do. At PETOSKEY PRETZEL CO, we treat our customers and each other like family. If you’re looking for a workplace that values hard work, creativity, and community, you’ll feel right at home here.

If this sounds like the perfect role for you, we’d love to hear from you! Apply today and take the first step toward becoming part of the PETOSKEY PRETZEL CO team. We can’t wait to meet you!

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