Business Technology Mgr Sr. - Incident Management

Job ID: R233050Posted: 2026-09-03Location: CO - Denver (80005); AZ - Phoenix; PA - Pittsburgh; AL - Birmingham; TX - Dallas; OH - ClevelandSalary: $100,100.00 - $204,490.00Type: Full timeCountry: United States of AmericaCompany: PNCPosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Technology Manager Sr. within PNC's Information Technology's Site Reliability Engineering Center (SRC) you will work from one of PNC IT Hubs: Denver, Colorado; Phoenix, Arizona; Cleveland, Ohio; Pittsburgh, Pennsylvania; Birmingham, Alabama; or Dallas, Texas. As a Business Technology Manager Sr. - Incident Management, you will lead and develop a team of Technology Major Incident Managers responsible for coordinating the recovery of critical technology incidents. This highly visible role combines people leadership, executive communication, and operational oversight, partnering with technical teams and business leaders to drive effective incident resolution, restore services quickly, and continuously improve incident management processes across the organization. This role primarily operates during weekday business hours, typically between 8:00 AM and 5:00 PM, with flexibility in scheduling. You will lead a globally distributed, shift-based team that provides 24x7 incident management coverage and may be required to provide leadership support during critical incidents and escalations outside of normal business hours. You will operate in a fast-paced, dynamic environment driven by 24x7 operational events. Each day presents new challenges and priorities, requiring the ability to quickly shift focus between leading critical incident recoveries, driving process improvement initiatives, partnering with Risk and Audit on lessons learned, engaging with senior technology leaders, and overseeing problem management activities. In this role, you will leverage your leadership, decision-making, and problem-solving skills to guide teams through complex situations, collaborate with service partners, and communicate effectively with senior technology leaders, including PNC's most senior executives.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionProvides solutions for IT and business management on applying technology to strategic business opportunities, planning and implementation of cross-functional applications.Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet complex business requirements.Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.Manages the consulting services and communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction.Manages the analysis & elicitation of complex client requirements, and the transformation of requirements into functional/non-functional requirements.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.Live the Values - Role models our values with transparency and courage.Enable Change - Takes action to drive change and innovation that will transform our business.Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Incident Management, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) DesignCompetenciesBudgeting, Business Acumen, Consulting, Influencing, IT Project Planning and Organization, Product and Vendor Evaluation, Relationship Management, Requirements AnalysisWork ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Language AssessmentsNo Required or Preferred Language AssessmentsPay TransparencyBase Salary: $100,100.00 – $204,490.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 09/01/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.