Branch Manager

Thank you for your interest in a career at Regions. Regions is dedicated to safeguarding personal information submitted for job opportunities and storing it in accordance with regulatory requirements. You may review or update your information in the careers section of the system. Job Description At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This role acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance to ensure associates help customers reach their financial goals by understanding and meeting customer needs. The Branch Manager drives branch performance through strong individual sales and ensures the team meets and exceeds branch sales, quality, and service goals while maintaining operational efficiency and compliance. Regions is looking for candidates committed to fostering customer relationships, identifying needs, and creating a path to achieving financial goals. The successful candidate should be driven and competitive, as well as motivated to work as a team in a fast paced, energetic environment with the ability to provide personalized customer service. Responsibilities Leads a small to moderate sized team of branch associates responsible for impacting new revenue generation through identifying customer needs and providing guidance on Regions solutions. Conducts outside sales efforts to generate new business while maintaining and expanding existing banking relationships. Educates associates, customers, and the surrounding community about best practices to achieve financial wellness and about Regions digital solutions. Coaches and develops branch associates through the Sales, Service and Coaching process with guidance from mentors and senior managers. Provides timely coaching to strengthen product knowledge and identify customer needs. Educates and advises customers on Regions Consumer and Business products and services, including loan and deposit types, annuities, and life insurance. Ensures a consistent optimal customer experience, including handling transactional needs as needed. Resolves escalated customer and associate issues with guidance from senior leadership and Human Resources. Manages recruiting and selection for the assigned branch. Maintains relationships with business partners and refers customers to internal specialists for complex financial goals. Follows bank policies, processes, procedures, and internal audit requirements; ensures associates complete operational risk management duties. This position is exempt from overtime pay under the Fair Labor Standards Act and is eligible for incentive compensation. Requirements High School Diploma or GED Three (3) years of financial services, sales, or sales management experience Active Life Insurance license within 12 months and ongoing continuing education for licensing requirements Ability to work on Saturdays as needed Preferences College degree Life Insurance License Supervisory experience within the Financial Services industry Six (6) years of banking and/or lending experience Six (6) years of relationship-based client consultation experience Skills and Competencies Ability to demonstrate mastery of key advice, guidance, and education concepts Ability to handle multiple priorities simultaneously Ability to provide effective feedback and guidance Excellent communication and customer service skills Excellent leadership and problem-solving skills This position may be filled at a higher level depending on the candidate's skills and experience. Location Greenwood, Indiana (Smith Valley Road) Compensation and Benefits Pay ranges are provided as a point-of-market reference for compensation decisions and vary by factors including experience, skills, knowledge, location, and performance. Regions offers a flexible and comprehensive benefits package, which includes: Paid Vacation/Sick Time, 401K with Company Match, Medical, Dental and Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, and Volunteer Programs. Benefits may be changed or terminated at any time. Location Details Equal Opportunity Employer/including Disabled/Veterans Job applications are accepted electronically through Regions’ career site for a minimum period from posting date. #J-18808-Ljbffr