I&A Specialist - NY Connects

Job Description

Job Description

Salary: $50,000-$56,000

THENEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: View phone number on ziprecruiter.com Fax: View phone number on ziprecruiter.com Email: View email address on ziprecruiter.com

Program:SHOPP NY Connects Program
Program Operation:Following a Hybrid Model, 35 hrs. weekly
Position Title: I&A Specialist
Employment Status:Full-Time, 35 Hours per Week (Hybrid)
Reports To:Program Director
Salary Range: $50,000-$56,000

About SHOPP:

Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services. SHOPP is committed to building vibrant communities where all individuals are empowered to lead fulfilling lives with meaningful connections and purpose, while serving diverse communities with dignity, respect, and cultural responsiveness.

NYConnectsis the trusted place to go for free, unbiasedinformationaboutlong -termservices and supports in NYS for people of all ages or with any type of disability. Long-term services and supportsincludemedicalandnon -medical services a person needs toimproveor maintain health and independence. The NY Connects program may provide services in a nursing home,theindividual's home, or other community-based settings. Our goal is to help individualsliveindependently while meeting their medical,social,andfunctional needs that arise fromagingor disability.

TheNY Connects Information & Assistance (I&A) Specialistprimarily delivers information and assistance onlongtermcareservicesand supports to individuals, families,caregivers,professionals, and Bronx communities who arein need of accessing and navigating through complex systems.

Minimum Qualifications:

The position requires an Associate's Degree from an accredited college in Social Work, Human Services, Psychology, Gerontology, or equivalent and a minimum of two years of experience in long-term services and supports, health care, developmental disabilities, mental health, or a related area of human services.

TheNY Connects I&A Specialistis specifically responsible for the followingtasks:

• Provides Information and Assistancetoconsumers through the phone, e-mail, orin-person.
• Provideunbiasedinformation and assistanceonalllong -termcare services/supports,conductsgeneralscreening of consumers to determine needs,maylink consumerswithlong-termcare services and supports,and may provide follow-upwith consumersto ensurethatconnections to serviceswere made.
• Acquires and maintains a thorough knowledgeofall locallong-termcareprograms, as applicableto olderadults andindividuals with disabilities.
• Maintain accurateconsumerl&A records.
• Build connections and correspondtoemails and phone callsin a timelymanner.
• Educate communitiesandbuildlinkagesand contacts for the program.
• Maintain greatinterpersonaland communication skills.Going the extra mile to assist participantsinmeeting the program's goal.
• Advocate,refer,and assist with application assistancewhenappropriate,e.Medicaid,HEAP,Home Delivered Meals.
• Complywiththe New York State NYConnectsStandards when interactingwithallconsumersand performing otherjob duties.Must also comply with SHOPPPersonnelPolicy.
• Coordinate regular Public Education/Outreach events in thecommunityto generatereferrals to the program.
• Follow outreach plan to promote the program and its services.
• Communicate and coordinate outreach events with internal departments.
• Promote SHOPPservicesand participateincommunity fairs andevents (indoorsand outdoors)through face-to-face meetings or virtually due to the pandemic.
• Performothertasks as assignedbythe Program Director.

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. SHOPP reserves the right to modify this job description at any time.

Background Check Notice: All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.

EQUAL OPPORTUNITY EMPLOYER

SHOPP is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.