CASE MANAGER SUPERVISOR

Case Manager Supervisor- New Program Opening!

Norristown, PA

The Case Manager Supervisor is responsible for overseeing the daily operations and quality of case management services within the program. This position provides supervision, coaching, training, and professional development to Case Managers and other assigned staff while ensuring compliance with all program, funding source, and regulatory requirements.

The Case Manager Supervisor serves as a leader within the program, supporting staff performance, coordinating complex client cases, facilitating service planning, and providing direct case management services as needed. A commitment to RHD's values of dignity, respect, person-centered care, and community inclusion is essential.

Essential Duties and Responsibilities

Staff Leadership & Supervision

• Provide direct supervision, coaching, mentoring, and performance management to Case Managers and assigned staff.
• Conduct regular supervision meetings, performance evaluations, and professional development planning.
• Collaborate with the Program Director to address performance concerns through coaching, corrective action, and ongoing support.
• Foster a positive, collaborative, and accountable team environment.
• Support recruitment, onboarding, and retention efforts as needed.

Case Management Oversight

• Ensure high-quality case management services are delivered in accordance with program standards and best practices.
• Review and monitor case documentation for accuracy, timeliness, and compliance.
• Coordinate and support staff in managing complex or high-risk cases.
• Facilitate client progress reviews and interdisciplinary team meetings.
• Provide direct case management services during staffing shortages or as program needs require.
• Assist clients in accessing housing, healthcare, behavioral health services, benefits, employment supports, and other community resources.

Compliance & Documentation

• Maintain working knowledge of all applicable funding source, state, federal, and agency regulations.
• Monitor documentation and case records to ensure compliance with program standards.
• Complete data entry of case notes, housing updates, service plans, and related documentation within required timeframes.
• Assist with audits, quality assurance activities, and corrective action plans.
• Coordinate data collection and reporting for monthly, quarterly, and annual program reports.

Program Operations

• Support implementation of program goals, policies, and procedures.
• Collaborate with internal departments and external partners to ensure continuity of care and service delivery.
• Participate in program meetings, trainings, and community partnerships.
• Assist with crisis intervention and problem resolution as needed.
• Perform other duties as assigned.

Qualifications

Education & Experience

• Bachelor's Degree in Human Services, Social Work, Psychology, Sociology, or a related field required.
• Master's Degree preferred.
• Minimum of three (3) years of case management experience required.
• Three (3) to five (5) years of supervisory or leadership experience preferred.
• Experience working with individuals experiencing homelessness, behavioral health challenges, substance use disorders, or other vulnerable populations preferred.
• Valid non-provisional driver's license required.
• Access to a reliable personal vehicle with state minimum liability insurance coverage required.

Required Knowledge, Skills & Abilities

• Strong leadership, coaching, and staff development skills.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and documentation abilities.
• Knowledge of case management principles and service coordination practices.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving, conflict resolution, and crisis intervention skills.
• Ability to work collaboratively with clients, families, community providers, and interdisciplinary teams.
• Commitment to person-centered, trauma-informed, and culturally responsive practices.
• Proficiency with electronic health records, databases, Microsoft Office, email, and other computer systems.

Core Competencies

• Leadership & Accountability
• Effective Communication
• Ethical Practice
• Collaboration
• Cultural Humility
• Problem Solving & Decision Making
• Compliance & Regulatory Knowledge
• Customer Service Excellence
• Documentation & Quality Assurance

Physical Requirements

• Ability to sit, stand, walk, bend, reach, and lift up to 50 pounds.
• Ability to travel between program locations and community sites.
• Ability to operate a computer, telephone, copier, and other standard office equipment.
• Ability to safely drive a motor vehicle.

Working Conditions

• Office-based and community-based work environment.
• Frequent interaction with clients, staff, service providers, and community partners.
• May require local travel to meetings, appointments, housing sites, and community resources.
• Participation in required trainings, meetings, and agency activities.

Clearances & Requirements

Employment is contingent upon successful completion of:

• Criminal Background Check
• Child Abuse Clearance, when applicable
• FBI Clearance, when applicable
• Verification of education and employment history
• Valid driver's license, vehicle registration, and proof of insurance

Why Join RHD?

Resources for Human Development (RHD) is a national human services nonprofit dedicated to creating opportunities that support individual choice, personal growth, and community inclusion. We offer a supportive work environment, opportunities for professional growth, and the ability to make a meaningful impact in the lives of those we serve.

Equal Opportunity Employer

RHD is an equal opportunity employer and values diversity in the workplace. We encourage applicants from all backgrounds and experiences to apply.

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.


Apis Services, Inc. and affiliate's provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.