Implementation Manager

eVero Corporation is a leading technology solution provider for health and human services organizations, recognized for its achievements with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 Long Island Top Workplace, and placement on Inc.’s 2025 Best Workplace list. We are currently looking for a motivated and tech-savvy individual to fill an Implementation Manager position in our organization. The Implementation Manager, Level I supports the successful implementation and onboarding of eVero’s platform. This role serves as a trusted representative to clients by providing clear communication, guidance, and training to help them achieve their goals. The Implementation Manager collaborates with internal teams, demonstrates strong product and industry knowledge, and delivers high‑quality customer service throughout implementation and beyond. Primary Duties & Responsibilities Conduct product training sessions in both remote and in‑person formats. Ensure onboarding processes are executed accurately and effectively to facilitate smooth product adoption. Support the coordination and execution of implementation activities to ensure timelines, expectations, and deliverables are met. Collaborate with clients and subject matter experts to assess requirements, understand project objectives, and support the development of scopes, project plans, and schedules. Build positive client relationships and encourage engagement to keep implementations moving forward. Respond to and resolve client questions, challenges, and concerns, escalating when appropriate. Assist with client‑support triaged tickets that require additional context or product knowledge. Coordinate with internal teams to develop educational training resources, tools, and solutions that improve the overall client experience. Collect and seek enhancement requests from clients and identify needs, challenges, and opportunities for improvement. Participate in User Acceptance Testing with the product management team to review and test new software features as requested. Qualifications & Required Skills Strong critical thinking and problem‑solving skills. Consultative approach toward clients. Ability to work independently or collaboratively while remaining flexible in a rapidly changing environment with multiple competing priorities. Proficiency in the English language; fluency in Spanish a plus. Required Education and Experience Bachelor’s degree in a related field. Minimum of 2 years of proven experience in conducting training sessions, preferably in a technology or software‑related environment. Demonstrated experience delivering exceptional customer service with a focus on understanding and fulfilling client needs. Proven ability to collaborate effectively in an office environment and contribute to team goals. Other Skills / Abilities Contribute to a collaborative, cross‑functional environment as part of the broader eVero team. Willingness to learn about the I/DD industry niche and client population. Display initiative and positive attitude. Commitment to building a solid working understanding of the eVero platform and its functionality. Demonstrates strength in the following areas: Organization Troubleshooting / Problem‑Solving Time Management Multitasking Detail Orientation Written and Verbal Communication The salary range for this position is $33-$41 per hour. What eVero Offers We are proud to offer a competitive salary with a comprehensive benefits package. These benefits include medical, dental, vision, long‑term disability, 401K, paid vacation time, and a cafeteria plan. The salary we offer will always be commensurate with experience. And because we know that hard work should always be balanced with fun and quality of life, we also offer the following amenities: A casual and comfortable work environment Convenient location in Long Island, NY with easy access to the Long Island Expressway and Route 110 Newly renovated headquarters, featuring state‑of‑the‑art technology, a Café, and a dedicated recreation room Fully equipped gym and cafeteria within the building Bi‑weekly “Town Hall” meetings Monthly team‑building events Regular community outreach events Seasonal outings and holiday celebration events A coffee bar with a wide array of snacks and trimmings eVero is proud to be an Equal Opportunity Employer. Employment with this organization is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. #J-18808-Ljbffr