Director OF Retail Operations

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. Overview You have a passion for sport, for the community and for customer service. So do we. DICK’S Sporting Goods is seeking a people‑first Lead for our store leadership team. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to help our athletes perform at their best and enjoy their sport. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to take the next step in your career as a Lead in our store, this is an opportunity to make a difference and join the world’s greatest sports team. About The Role The Lead has a direct impact on both the execution of our store’s brand standards as well as the teammate experience. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Role Responsibilities Responsible for managing the day-to-day operational aspects of their store department Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level Upholds and holds team accountable for company brand, merchandising, and presentation standards Compliance to loss prevention standards and audit requirements Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross‑training current team As business needs arise; other tasks may become necessary to support the team and the store Leadership Responsibilities Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization Clearly communicates, provides in‑the‑moment coaching, and builds trust with teammates in the store Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect Qualifications Flexible availability - including nights, weekend, and holidays Prior retail sales experience (or customer‑focused experience) preferred #J-18808-Ljbffr