Admissions Coordinator

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places. Due to tremendous growth our national call center is adding experienced ADMISSIONS COORDINATORS at our regional office conveniently located in Brentwood, TN Are you looking to make a difference in your community? Looking for a company with a true career path and positive environment? This is a full-time role with excellent benefits, professional working environment and work that makes a difference. Position Summary The Admission Coordinator (AC) is responsible for responding to initial inquiries associated with the Admission Center by answering calls, texts, and emails from prospective patients from across the country in need of addiction treatment. This position engages with prospective patients identifying their specific need(s) while proposing the appropriate treatment solution(s). This role requires a foundational understanding of psychiatric and addiction treatment, along with the ability to interpret verbal and non-verbal cues to build rapport and trust. Success in this role is defined by the ability to consistently connect with patients, communicate with empathy and clarity, facilitate timely and appropriate admissions that support long-term recovery, and thoroughly document each interaction in the company’s CRM platform. Schedules Available Tuesday-Saturday (Sunday-Monday off) 2:00pm-10:30pm Or Sunday-Thursday (Friday-Saturday off) 2:00pm-10:30pm Job Duties/Responsibilities Answers phone calls, emails, chats, and texts in a timely manner according to guidelines from prospective patients, referral accounts, mobile assessors, and business development reps. Records all patient-related interactions and information in the CRM platform accurately and completely. Provides reports, reviews documentation, and serves as backup for calls, emails, chats, and texts as required. Sets the patient at ease by explaining the evaluation and admission process and providing facility information. Follows up with patients as needed or as requested by managers. Identifies outpatient leads and refers to the appropriate team member. Benefit Highlights Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! About Universal Health Services Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. Qualifications Requirements: High School Graduate/Equivalent required, Voc. Tech school degree preferred. 0-1 year related experience required, 1-3 years preferred Minimum of 6 months - 1 year of experience in transactional/relationship sales preferred Proficient in Microsoft Office Suite Excellent listening skills and the ability to recognize verbal and non-verbal cues Knowledge of psychiatric and addiction treatment and administration. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Talentify