Phlebotomist Medical Assistant

Job Type


Full-time

Description

Valor Healthcare is looking for a passionate Medical Assistant Phlebotomist to join our team at the Community Based Outpatient Clinic (CBOC) in Vero Beach.


About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots - including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation's greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes

Valor is different because of our people.

• Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.
• Many of our colleagues have patriots in their families or are patriots themselves.

As a Medical Assistant Phlebotomist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.


Core Responsibilities

• Obtain two unique patient identifiers when registering, providing care, treating, or providing services to any patient.
• Courteously answers the telephone in a timely manner and relays messages and/or takes action to assist the customer at the initial point of contact.
• Take messages properly by including the name of caller, time of call, date of call, a full message and return call phone number.
• Ensure that each patient receives prompt and courteous attention at each clinic visit.
• Provide prompt, courteous and high-quality service to internal and external customers.
• Ensure that patient information, eligibility verification, insurance data, means test co-payments are completed and updated on each visit; assist patients with completion of paperwork
• Explain to patients, families, and significant others; policies, guidelines, and regulations pertaining to eligibility.
• Schedule appointments in VISTA following VHA Directive 2010-027 or subsequent revisions, VHA Outpatient Scheduling Processes and Procedures.
• Maintain patient confidentiality by adhering to policies and procedures that protect sensitive patient data. Protect all medical records and electronic information under the provision of the Privacy Act of 1974 and other applicable laws, federal regulations, and VA statutes.
• Provide assistance during patient visits, determines nature of requests, and initiates action to complete patient processing.
• Recognize delays or problems in Veterans' processing for medical care and takes appropriate action to resolve these problems.
• Perform phlebotomy, prepare and label blood and urine specimens, complete required paperwork for laboratory processing, and package specimen for transport.
• Perform and process proficiency testing.
• Performs quality control as recommended by manufacture and ancillary testing coordinator for point of care testing performed.
• Document temperatures of laboratory refrigerators, freezers and blood collection storage room if required by parent VAMC, daily and take corrective action for out of range temperatures.
• Maintain, prepare and ensure proper completion of all laboratory test information/data for input into computer system and completion of medical records
• Instruct patients in preparation for procedures such as laboratory, x-ray, EKG, within the approved standard of care.
• Measure vital signs and perform EKG's and other procedures as appropriate when ordered by a provider/or from delegation by an RN within the approved standard of care.
• Prepare treatment rooms and patients for examination of patients as appropriate for CBOC.
• Document accurately in medical record, timely, and completely in a manner that meets appropriate standards of care.
• Perform receptionist duties as needed.
• Perform clerical duties as assigned.
• Prioritize patient care in an area where workload fluctuates due to unexpected emergencies.
• Interact with patients in a manner that is appropriate to the patient's age, physical and emotional condition.

Requirements

Qualifications

• Certification as a Phlebotomist or Medical Assistant.
• Minimum of one year relevant medical practice experience.
• Must hold a current and valid BLS certification by the American Heart Association

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.