Senior Business Consultant

To drive delivery excellence and accelerate ROI from AI solutions, the remote Senior Business Consultant will lead consulting projects, consult with clients on their self-service and AI needs, and provide best practice recommendations for software implementation. Key Responsibilities: Lead consulting projects to drive process improvement and ensure business readiness for NICE self-service and AI solutions Consult with clients to understand their business processes and AI implementation requirements Provide best practice recommendations to design and implement self-service and AI software solutions Required Qualifications: Minimum of 5 years of experience in self-service or AI software domains Degree in Business, Information Technology, or a related field preferred Experience with contact center enterprise software and digital/unassisted self-service channels Proven ability to handle senior executive audiences and provide thought leadership Experience in business process improvement and customer success