Knowledge Content Manager
Parsons
- # Knowledge Content ManagerAt The New School, we redefine the boundaries of education, creativity, and innovation. Founded in 1919 and located in the heart of New York City, we are home to over 9,000 students from over 100 countries, offering more than 135 degree and diploma programs across our renowned colleges, including Parsons School of Design, The New School for Social Research, Eugene Lang college of Liberal Arts, Parsons Paris, and the College of Performing Arts. Our progressive, interdisciplinary approach has earned us recognition as one of the most forward-thinking institutions in the world.* Manage the employee knowledge base, Guru, ensuring it is updated with timely and accurate content and work with stakeholders across the university to refine and develop their content.* Analyze business needs and collaborate with stakeholders to refresh the knowledge base product vision and roadmap.* Continuously review end-user data and search inquiries to identify missing content or required updates.* Partner with Information Technology and Marketing & Communications as the primary point-of-contact for enhancement projects and technical issues related to the Guru knowledge management system.* Serve as the primary advocate for the end-users of the university’s employee knowledge management system.* Provide expert-level (Level 3) support and monitoring of the knowledge management system.* Document new service features, issues, and resolutions for use with self-service (Level 1) and IT Central/help desk (Level 2) support teams.* Answer employee wayfinding inquiries via email, chat, or phone; assist individuals with finding answers, escalate to the appropriate office or employee as needed, and document resolutions in the employee knowledge base.* Draft content for knowledge base, newsletters, and internal announcements for review by the Director.* Edit and proofread communication materials to ensure clarity, consistency, and adherence to institutional style and documentation guidelines.* Assist in creating presentations and digital and print materials, such as flyers and email graphics, to promote B&O programs, as assigned.* A Bachelor’s degree is required, along with three or more years of relevant professional work experience.* Demonstrated knowledge and experience with knowledge management products, including business processes, configuration and reporting.* Robust project management, organizational and analytical skills; keen attention to details and ability to document changes, processes and test plans.* Proven ability to understand complex business processes and how the organization, downstream systems, and users consume information and data.* Possess the judgment and organizational savvy to assess the probability of success of knowledge management proposals, clearly articulate risks and issues, and construct alternative solutions.* Exceptional drafting, editing, and proofreading skills with a keen eye for detail.* Ability to develop coherent, informative, and usable documentation and messaging. Samples of previous work are helpful.* High level of enthusiasm and a commitment to a collaborative approach to idea development and implementation.* Demonstrable evidence of creative-problem solving and the ability to work effectively with a diverse range of people.* A commitment to delivery of high quality customer service and a personal reputation for integrity and ethics.* The ability to meet tight deadlines and adapt quickly to change. Entrepreneurial, problem-solving spirit is a must.* Higher education background and knowledge of current technologies and issues concerning higher education.* Direct experience with knowledge management tools is a plus.* Direct experience in developing and delivering training plans; Strong presentation skills and comfort with communication in settings ranging from one-on-one interaction to large groups a must.* Some experience as a team lead or directly supervising other staff is helpful.Welcome to The New School Careers PageSince our founding in 1919, The New School has redrawn and redefined the boundaries of intellectual and creative thought as a preeminent academic center. At our university, students have the academic freedom to shape their unique, individual paths for a complex and rapidly changing world. As a New School employee, you will be a part of the university’s mission to prepare and inspire students to bring about positive change in the world . View our list of open positions to apply.For Staff, Union and Full Time Faculty Positions, please use this website to search and apply to available vacancies.For instructions on how to apply, please see video available for guided instruction. You can also view the PDF available for written instructions.For Part Time Faculty, Misc./Temporary and Student Positions, please use the following website to search an apply to available vacancies:**\*\*Current Employees:**If you are currently a New School employee interested in applying for a Staff, Union or Full Time Faculty position, please log in to MyDay and type “Find Internal Jobs” in the search bar to search and apply to listed vacancies. If you have questions about submitting an application, please contact the Talent Team at View email address on click.appcast.io or view this for guided instructions. You can also view the PDF available for written instructions. Please note you can review the status of your submitted job applications via your Careers Page in MyDay.**\*\* External Candidates:**If you have completed an interview and have been selected to move forward in the search process, please click to review a short video and click for a PDF that will walk you through completing tasks and next steps in the candidate home screen.The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including actual or perceived gender identity or expression or transgender status), sexual orientation, sexual and other reproductive health decisions, pregnancy, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status.
- J-18808-Ljbffr The New School
Vacancy posted 1 day ago
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