Service Dispatcher

Service Dispatcher

Design. Lead. Build. Innovate.

Founded in 1949, Holmberg Mechanical is one of Washington State’s premier mechanical contractors. We have built a reputation for quality, integrity, and delivering projects that make a meaningful impact in our communities. Recognized by the Puget Sound Business Journal as a Best Place to Work - we offer a collaborative, energetic environment where people take pride in their work.

We are seeking an organized, detail-oriented Service Dispatcher to support the daily operations of our Service Department. This position is responsible for coordinating service requests, scheduling field technicians, and maintaining effective communication between customers, technicians, and service leadership.

The ideal candidate thrives in a fast-paced environment, demonstrates strong customer service skills, and can effectively manage changing priorities while ensuring service requests are handled promptly and professionally.

What You'll Do

• Serve as a primary point of contact for incoming service requests, ensuring customers receive timely and professional assistance.
• Support efficient Service Department operations by coordinating technician availability, service priorities, and customer needs.
• Maintain effective communication between customers, field technicians, service leadership, and vendors.
• Identify scheduling conflicts, service delays, and operational concerns, working with appropriate personnel to support timely resolution.

Day-to-Day Impact

• Dispatch field technicians based on availability, location, skill set, and service requirements.
• Maintain and update the weekly dispatch board, adjusting technician schedules as service calls are received, completed, or rescheduled.
• Monitor and respond to customer requests received through shared email accounts and incoming telephone calls.
• Track technician progress, service call status, and outstanding work to ensure timely completion and accurate communication with customers.
• Monitor parts availability and follow up with technicians and vendors regarding outstanding materials and anticipated delivery dates.
• Generate and process purchase orders, prepare quotes as directed, and coordinate vendor orders to support service operations.
• Communicate scheduling updates, appointment confirmations, service delays, and other relevant information to customers and technicians.
• Assist with monitoring the 24/7 service line as assigned, including coordinating after-hours or emergency service requests when required.

Required Qualifications

• Minimum of two years of experience in dispatching, service coordination, customer service, or a comparable administrative support role.
• Experience handling high call volumes, managing multiple communication channels, and responding professionally to customer inquiries.
• Excellent written and verbal communication skills with the ability to work effectively with customers, technicians, vendors, and internal personnel.
• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word, with the ability to learn dispatching and service management software.
• Ability to identify scheduling conflicts, resolve routine service coordination issues, and escalate concerns appropriately
• Flexibility to assist with after-hours service coordination as required.

Why Holmberg Mechanical

At Holmberg, you’ll find more than just a job—you’ll find a team that genuinely enjoys working together.

We believe in:

• Working hard while enjoying what we do.
• Building lasting relationships with clients and teammates.
• Empowering employees to make decisions and take ownership.
• Investing in professional growth and career development.
• Delivering exceptional projects, we’re proud to put our name on.

Our culture is built on trust, teamwork, accountability, and having fun along the way.

What We Offer

• Starting Pay $25/hr depending on experience and qualifications.
• 100% company-paid medical, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO package and paid holidays.
• Collaborative, team-oriented work environment.

Equal Opportunity Statement

Holmberg Mechanical is an Equal Opportunity Employer, offering qualified applicants’ consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.