Collections Specialist

Collections SpecialistWe are looking for a Collections Specialist to immediately join a team on a contract basis with the potential for a permanent role. This position focuses on managing account receivables, communicating with customers regarding outstanding balances, and helping maintain steady cash flow through timely follow-up. The ideal candidate brings experience across commercial and consumer collections, along with a solid understanding of billing and credit-related collection practices.Responsibilities:• Contact customers by phone, email, and other approved channels to follow up on overdue invoices and unresolved account balances.• Review account activity to identify delinquent payments, document collection efforts, and determine appropriate next steps for resolution.• Work with internal teams to research billing concerns, clarify discrepancies, and support accurate account reconciliation.• Apply established collection procedures to both commercial and consumer accounts while maintaining a consistent customer experience.• Monitor payment commitments and follow through with customers to encourage timely resolution of outstanding obligations.• Maintain complete and up-to-date records of communications, account status changes, and collection outcomes in internal systems.• Escalate complex or high-risk accounts when necessary and support efforts to reduce aging receivables.• Contribute to consistent cash collection results by prioritizing accounts effectively and managing a high-volume workload.